Threat and vulnerability analysis. Investigating, documenting, and reporting on any information security issues, respond to tickets, phone calls, and emails, ensuring timely acknowledgment and resolution of support requests
PR
Looking for a job
Pavithra Rajan
@pavithrarajan
My professional IT career is centered around end-user services and support to impact improve business operations.
IndiaWhat I'm looking for
Experience with monitoring tools like ServiceNow, Knowledge of ITIL modules including Incident management, Change Management, Knowledge Management, Problem Management. Experience in a desktop support environment working through a ticketing system and direct on-call contact with customers.
Strong written and verbal communication skills.
Following up with help tickets: Communicating with customers via email to follow up with help tickets
Coordination with L1 and support teams for faster and efficient resolution.
Maintain help desk requests, ticket updates and status, general data entry, data gathering from emails and phone calls for user support.
Experience
Work history, roles, and key accomplishments
IN
I was a System Engineer at Infosys. My professional IT career is centered around end-user services and support to impact improve business operations.
Education
Degrees, certifications, and relevant coursework
GSGRG Matriculation Higher Secondary School
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
300k-400k USD
Job categories
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