Vikas R

As a Service Desk Engineer, I provide end-to-end technical support and resolve incidents and service requests through ServiceNow. I troubleshoot hardware, software, and network issues across Windows and Microsoft 365 environments.

I also manage user access with Active Directory, support device management through Microsoft Intune, and provide remote support using Citrix Workspace and other remote tools. I assist SAP users with navigation, password resets, and common transaction queries.