Looking for a job

Pavel Filenko

@pavelfilenko

Technical Support Engineer maintaining a live FiveM service and investigating production issues through logs, SQL, and code.

Spain

Message

What I'm looking for

I’m seeking an entry-level or junior Technical Support, Application Support, Product Support, Integration Support, or IT Support role.

On my live GTA V / FiveM multiplayer service, I develop and maintain custom systems, integrations, databases, and UI components, alongside production support.

When users report an incident, I reproduce the issue, investigate logs and SQL queries, review configuration, and debug code. I test fixes, deploy changes, and document recurring issues.

I also operated and developed a multiplayer DayZ server, handling administration, mod integration, updates, troubleshooting, and community support.

Earlier, I handled user-facing technical support for web-based services at Information & Consulting Services. I’m seeking an entry-level or junior Technical Support, Application Support, Product Support, Integration Support, or IT Support role.

Experience

Work history, roles, and key accomplishments

Current

Independent FiveM Server Developer & Administrator

Current

Self Employed

Jan 2025 - Present (1 year 9 months)

Develop and maintain a live GTA V / FiveM multiplayer service based on QBOX, including custom systems, integrations, databases, UI components, and production support. Investigate incidents from user reports using reproduction steps, logs, SQL queries, configuration review, and code debugging.

MySQL REST APIs JSON Lua Git Linux Windows React Vite Troubleshooting incident investigation Root Cause Analysis Log Analysis Bug Reproduction User Support Escalation Management Technical Documentation Automation

Independent DayZ Server Developer & Administrator

Self Employed

Jan 2020 - Dec 2023 (3 years 11 months)

Operated and developed a multiplayer DayZ server for approximately three years, covering administration, mod integration, updates, troubleshooting, and community support. Diagnosed server and mod conflicts, reproduced player-reported issues, maintained configurations, coordinated fixes, and communicated service changes to users.

Server Administration Module Integration Troubleshooting Configuration Management Community Support Issue Reproduction Communication Skills

Customer-Facing, Sales, HR & Operations Roles

Various Organizations

Jan 2013 - Dec 2020 (7 years 11 months)

Worked across customer-facing, sales, personnel/HR, banking-related, and construction/engineering organizations, progressing through different responsibilities and team environments. Developed transferable experience in customer communication, coordination between departments, deadline-driven work, prioritization, documentation, and responsibility for assigned tasks.

Client Communication Coordination Deadline Management Prioritization Documentation Responsibility Collaboration Adaptability

Technical Website Support / Information & Consulting Services

Voronezh State University

Jan 2009 - Dec 2013 (4 years 11 months)

Held formal website and technical support responsibilities, including user-facing issue handling and day-to-day support of web-based services. Built early professional experience in troubleshooting, communicating technical information, following established processes, and working as part of an operational team.

Technical Support Troubleshooting User Communication Process Adherence Teamwork

Junior Technical Support Engineer

Pavel Filenko

Technical support and server operations specialist with hands-on experience maintaining live multiplayer services and investigating production issues through logs, SQL queries, APIs, configuration analysis, and code-level debugging.