At Civitfun (Part of HBX Group), I investigate API integration failures across hospitality SaaS platforms. I trace errors and request patterns in Kibana logs, check data anomalies in Metabase, and validate requests and endpoint responses in Postman and Bruno.
I gather and validate the facts behind customer reports, assess their impact, and escalate issues to Product and Engineering with reproduction steps. I also investigate authentication, authorization, and API key issues for B2B hotel-group accounts.
Before moving into product support and operations, I worked in Technical Customer Success at Civitfun. At 5CA, I supported global SaaS and gaming-platform users, investigated account and product issues, and maintained 95%+ quality and KPI scores.
My personal projects include a Python and DuckDB framework for researching and backtesting futures market data, as well as a trade copier written in C++ and C#. I also use JavaScript with Cloudflare Workers for personal projects.
