Open to opportunities

Paul Zarate

@paulzarate

Message

Account Manager and Guest Services Manager focused on customer retention and revenue growth.

United States

Message

What I'm looking for

I’m looking for a role where I can own client success, drive retention and revenue growth, and use Salesforce and digital tools to turn feedback into action—ideally with autonomy, clear standards, and room to optimize processes.

I’m an accomplished Account Manager and former business owner with 10+ years of experience driving customer retention, loyalty, and revenue growth. I maintain high value relationships, resolve complex client issues autonomously, and translate customer feedback into actionable business opportunities.

In my recent role as Guest Services Manager, I led a team of 2, managed daily workflows, spearheaded onboarding, and executed a maintenance schedule that increased workload efficiency by 25%. Previously, I managed a portfolio of 50 high valued clients as a consultant—achieving an 80% client retention rate over 3 years through proactive check-in cadences and quarterly business reviews via video conference, while keeping CRM data hygiene strong in Salesforce. Earlier, I built and scaled Tacos Zarate for 9 years, growing repeat revenue by 70% using social media marketing and digital loyalty programs, and negotiating B2B vendor SLAs to reduce overhead by 8%.

Experience

Work history, roles, and key accomplishments

Current

Guest Services Manager

Current

Ala Wai Driving Range

Jan 2023 - Present (3 years 7 months)

Led a team of 2 and managed daily workflows to deliver customer service standards. Spearheaded onboarding and executed maintenance scheduling to increase workload efficiency by 25%.

Customer Service Team Leadership Onboarding Maintenance Scheduling Operational Efficiency

Account Manager

Y. Hata & Co.

Jan 2019 - Jan 2022 (3 years)

Managed a portfolio of 50 high-value clients as a consultant to maximize product adoption and satisfaction. Achieved 80% retention over 3 years through proactive check-ins and quarterly business reviews via video conference, while maintaining Salesforce CRM data hygiene and tracking account health to prevent churn.

Account Management Customer Retention Customer Loyalty Client Advisory Quarterly Business Review Video Conferencing Salesforce CRM Data Management Account Health Scoring Churn Prevention Product Adoption

Business Owner

Tacos Zarate

Jan 2009 - Present (17 years 7 months)

Built and scaled a food business over 9 years, overseeing end-to-end operations, brand loyalty, and vendor account management. Drove customer retention strategies that increased repeat revenue by 70% using social media and digital loyalty programs, and negotiated vendor SLAs to reduce overhead by 8%.