Paul Panton

I’m an experienced and highly motivated IT professional with over 17 years in the industry, skilled in both hardware and software technologies. I bring a strong background in desktop support, field engineering, and customer service—always focused on resolving issues quickly and clearly.

I’ve supported Apple customers through the Apple Online Store Helpdesk, handling order issues, payments, refunds, and technical advice for iOS and macOS devices. I’m also certified as an Apple Client Support Professional (CSP) and an Apple Customer Support Professional, with a track record of frontline problem-solving.

Across schools, police, hospitals, and corporate environments, I’ve delivered 1st/2nd line support, managed Exchange Server and Active Directory, handled backups, and led rollout and configuration of 150–200 laptops/PCs. I’m ITIL Foundation certified and also hold CompTIA A+ and Microsoft credentials focused on Windows NT 4 and workstation support.

Alongside traditional IT support, I actively invest, trade, and educate on blockchain and cryptocurrency, and I stay curious about emerging technologies. I’m reliable, adaptable, and comfortable multitasking—prioritising workloads to meet deadlines while keeping communication strong at every staff level.