Mohammed Harris Ashraf
@mohammedharrisashraf
IT Support Specialist excelling in Apple/Windows support, Intune, Microsoft 365 and user-focused troubleshooting.
United KingdomWhat I'm looking for
I am an IT Support Specialist with hands-on experience across Apple devices, Windows, Intune, Google Workspace, Microsoft 365 and ServiceNow, delivering reliable first- and second-line support and clear user communication. I take ownership of incidents, perform root-cause analysis, create knowledge content and improve support processes to reduce recurring issues.
I have supported global offices with onboarding/offboarding, asset management, procurement and AV/meeting-room operations, and collaborated with HR, facilities and vendors to keep technology running smoothly. I bring strong prioritisation, ITIL-aligned practices, and a proactive, user-focused approach to delivering consistent service and operational improvements.
Experience
Work history, roles, and key accomplishments
OX Coordinator
Valtech Ltd
Jun 2025 - Sep 2025 (3 months)
Supported daily office operations and AV/meeting room setups, configured and deployed iPhones/iPads via Intune and MFA, and managed procurement, asset records and onboarding during an office relocation project.
IT Administrator
BNP Real Estate
May 2025 - Jun 2025 (1 month)
Provided face-to-face and remote first/second-line support via ServiceNow, configured iPhones/iPads with Intune and Apple Business Manager, and maintained Microsoft 365 and AD/Azure AD accounts within SLA expectations.
IT Coordinator
With Intelligence Ltd
Jun 2024 - Apr 2025 (10 months)
Delivered day-to-day IT support across UK and global offices, managed onboarding/offboarding, maintained asset and license inventories, and created knowledge articles to streamline device tracking and reduce discrepancies.
Office Manager
Motor Insurance Bureau
Sep 2021 - Jun 2024 (2 years 9 months)
Centralised IT setup requests and access approvals, introduced cost-efficient supplier processes, led phishing awareness and policy updates, and supported onboarding/offboarding with Jira audits.
Supervisor (IT & Security Ops)
Britplan Security Solutions Ltd
Dec 2019 - Sep 2021 (1 year 9 months)
Oversaw CCTV and access control across 18 sites, delivered IT and security training to staff, and maintained system reliability and minimal downtime.
Education
Degrees, certifications, and relevant coursework
IT Certify
CompTIA Security+, Cybersecurity
CompTIA Security+ certification currently in progress.
COCoursera
Professional Certificate, Cloud Computing
2022 - 2022
Completed a Professional Certificate in Cloud Computing via Coursera in 2022.
BCBarking & Dagenham College
Diploma, Computer Science
Completed a Diploma in Computer Science, awarded in 2008.
Langdon School
GCSEs, General Secondary Education
Grade: A–C
Completed General Certificate of Secondary Education (GCSEs) with grades A–C in 2006.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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