Looking for a job

Paulo Silva

@paulosilva4

Message

I lead hospitality and retail technology projects from product strategy to operational delivery.

Portugal

Message

What I'm looking for

I'm looking to continue leading product, project, and technical support work in hospitality or retail technology, helping teams close the gap between what is promised and what works in real operations.

At GrupoPIE / WinREST, I lead Project Management and Technical Support for hospitality and retail technology, turning product plans into solutions that work in real operations.

I manage the end-to-end lifecycle of 10+ partner products on the Primum framework, including WinREST, Pingwin, and Primum Platform. I align R&D, QA, commercial, and support teams on features, releases, pricing, and customer experience.

I’ve led high-impact international work, including fiscal certification projects in Brazil and Mexico and RBIberia implementations across 1,200+ shops. Across nearly 25 years at GrupoPIE / WinREST, I’ve also supported large-scale deployments spanning 1,500+ sites.

I started in technical support, and that experience still guides me: technology only matters when it performs under real pressure. I focus on closing the gap between what is promised and what works for F&B and retail teams.

Experience

Work history, roles, and key accomplishments

Current

Head of Project Management | Product Manager | Head of Technical Helpdesk Team @

Current

GrupoPIE Portugal

Jan 2017 - Present (9 years 8 months)

Leading and prioritizing support with a focus on problem-solving and seamless collaboration between technical and commercial teams. Manage end-to-end product lifecycle for 10+ partner products on Primum framework, including WinREST, Pingwin, and Primum Platform. Scope and prioritize features, drive R&D and QA alignment, and pitch innovations that enhance customer experience. Support CEO on pricing

SDLC Trabalho em equipe Market Analysis Hospitality Agile Methods Atenção Aos Detalhes Stakeholder Management SaaS Capacidade De Organização User Experience (UX)Metodologias ágeis No Desenvolvimento De Aplicações Captación De Clientes Computer Science Resource Allocation IT Management Gestão de Projetos Business Development Indicadores Chave De Desempenho Product Strategy Design Thinking Projetos De TI Business Intelligence Equipos Internacionales Gerente De Projetos Hospitality Management Gestão De Programa E Projeto De TI Ingles Experiência Do Cliente Habilidades analíticas Technical Product Management System Requirements Desenvolvimento de software Alfaiataria Resolução De Problemas Oral Communication Comunicação Tecnologia Da Informação Customer Oriented Services Written Communication Liderança Scrum Gerenciamento De Serviços De TI Entrega De Projetos Sprint Planning Figma

Senior Product Manager

GrupoPIE Portugal

Jan 2014 - Jan 2017 (3 years)

Overseeing the complete product lifecycle for solutions like WinREST, Pingwin, and Primum Platform—from development through QA to market release. Create FRDs for feature releases, identify product gaps, and pitch innovations to partners. Support CEO in pricing and positioning, and guide engineering on swift, low-impact deployment. Spearhead technical training for support and commercial teams and r

Product Support Team leader

GrupoPIE Portugal

Oct 2011 - Dec 2013 (2 years 2 months)

Lead and prioritize Application Support using the Manchester algorithm, streamlining issue resolution between support, commercial, and R&D teams. Manage complex cases and build strong customer/partner relations for bug and feature requests. Mentor and provide technical guidance to support staff, offer 3rd-line support, and deliver technical expertise across projects in Spain, France, Germany, Ital