Paul Ogungbe

I am a dedicated Customer Service Representative with over two years of experience in client-facing roles, particularly within regulated and compliance-driven environments. My expertise lies in clear communication, problem-solving, and managing sensitive financial information remotely. I am adept at using CRM systems and digital collaboration tools to deliver tailored support and build strong client relationships.

In my recent role as a Client Services Advisor at Finwell Solutions Ltd, I served as the primary point of contact for clients seeking mortgage and protection advice. I successfully managed application processes and collaborated with cross-functional teams to ensure seamless service delivery. My proactive communication approach helped reduce client follow-up times by 15%, showcasing my commitment to excellent customer care aligned with organizational values.

Additionally, my experience as a Customer Service Representative at BrightWave Technologies Ltd allowed me to enhance client satisfaction and retention through effective problem-solving and conflict resolution. I am recognized for my patience and ability to manage multiple priorities in a fast-paced, remote environment. I am committed to continuous improvement and actively participate in training to refine my skills and service quality.