Paul Kabau

I joined Events Afrique intending to improve efficiency and customer satisfaction by focusing on managing the day-to-day operations of payment processing systems, reducing transaction processing time, and increasing system uptime and availability.

Responsible for ensuring a positive customer experience by providing customer support, managing customer complaints and inquiries, identifying and addressing any issues that arise, monitoring and analyzing customer feedback, identifying trends, and making recommendations to improve the customer experience.

I was responsible for identifying and pursuing new business opportunities to increase the company's revenue by researching potential clients, building relationships with industry leaders, and developing strategies for selling insurance products and services.

I was responsible for providing excellent customer service to clients to ensure customer satisfaction and retention. This included answering customer inquiries, addressing customer complaints, providing information about the company's products and services, maintaining accurate and up-to-date customer records, and providing feedback to management on customer service-related issues.

I joined the operations team with the aim of streamlining the day-to-day operations of the business. This includes managing and leading the customer service team, setting goals and objectives, developing and implementing policies and procedures, ensuring that the company's products and services comply with relevant laws and regulations, and monitoring and analyzing the performance of the company's

My responsibilities in this role included selling financial products and services to customers. This included various banking products such as deposit accounts, credit cards, loans, and insurance. I was responsible for identifying potential customers, building relationships with them, providing them with information about the products and services offered by the bank, closing sales, and achieving