Paul John Dela Paz

Manage CRM pipelines, outreach workflows, campaign calendars, reporting, and administrative coordination in GoHighLevel. Coordinate cross-functional marketing initiatives and streamline workflows, documentation, and reporting.

Managed patient billing, insurance claims, CPT/ICD coding, and EMR documentation. Designed and implemented a centralized SOP and internal knowledge base, and managed the clinic's website and social media presence.

Developed and managed marketing assets, digital campaigns, and branded materials for real estate sales and lead generation. Created SOPs and standardized workflows for land acquisition and marketing operations.

Handled high-volume inbound customer support for banking services, resolving inquiries on accounts, transactions, and digital banking. Provided omnichannel support across phone and live chat.

Conducted quality assurance monitoring across calls, emails, and live chat, evaluating performance for accuracy and compliance. Analyzed performance metrics and generated reports to improve agent performance.

Handled high-volume inbound customer support for energy/gas services, resolving billing, account management, and technical issues. Provided billing and payment support and managed customer accounts in CRM systems.

Pursuing a Master in Business Administration, currently on hold.

Graduated with a Bachelor of Science in Business Administration major in Marketing Management.

Completed two modules of the Google Project Management Certificate.

Completed the Human Skills for Managers Professional Certificate.

Completed the GoHighLevel Mastery Course.

Completed the Airtable & Zapier Automation Course.

Earned the Virtual Assistance & Social Media Marketing Certification.