Pauline Wong
@paulinewong
Experienced IT Delivery and Transformation leader specializing in enterprise EUC, security governance, and Agile delivery.
United KingdomWhat I'm looking for
I’m an IT Delivery and Transformation professional with extensive experience leading large-scale Enterprise IT, End User Computing, IT Infrastructure, Security, Compliance, Risk, and digital programmes across complex, multi-site global organisations.
I’ve driven enterprise-wide EUC transformation spanning device management, Modern Workplace, identity and access, and endpoint security—translating complex programmes into clear strategic narratives while maintaining delivery momentum in high-risk, multi-dependency environments.
I’m a practical Agile practitioner who builds and coaches delivery and product teams, embeds Agile and Lean practices, and strengthens cross-functional collaboration with senior and executive stakeholders. I’ve also managed multimillion-pound budgets, owned RAID/risk reporting, and led InfoSec governance using frameworks aligned to NIST/ISO27001/OWASP, including SSE solutions and secure cloud adoption.
Experience
Work history, roles, and key accomplishments
Led strategic digital transformation initiatives across Northern Europe, managing end-to-end project delivery for the Consumer division. Built and coached Agile teams, improved governance and risk visibility, and resolved InfoSec dependency roadblocks using RAID reporting and triage.
Led an IT transformation programme aligned to strategic business objectives with a £1m budget, delivering a hybrid Waterfall/Agile intake and delivery model. Implemented security and infrastructure roadmaps including SSE solutions and hybrid cloud adoption (AWS), while driving ISO27001 and SOX governance and improving reporting via Power BI and Snowflake.
Owned a strategic 5-year IT infrastructure and end-user computing roadmap during a major merger, improving operational efficiency. Delivered EUC transformation across 5,000+ Windows and Mac devices, including OS consolidation, IAM, endpoint security hardening, and Jamf device management, while supporting GDPR/ISO27001 compliance and cloud/platform security enhancements.
Administered corporate systems and supported customer care operations by improving performance and operational continuity. Led vendor selection and migration for a telephony and cloud contact centre solution, overseeing RFPs, budgeting, and global go-live support for 400+ lines and 500 agents.
Education
Degrees, certifications, and relevant coursework
BCS, The Chartered Institute for IT
BCS Business Analysis Foundation, Business Analysis
Completed the BCS Business Analysis Foundation certification in business analysis.
Project Management Institute (PMI)
PMP Certification, Project Management
Earned the PMP (Project Management Professional) certification.
PRINCE2
PRINCE2 Foundation & Practitioner, Project Management
Completed PRINCE2 Foundation and PRINCE2 Practitioner certification.
ITIL
ITIL Foundation, IT Service Management
Completed the ITIL Foundation certification in IT service management.
Apple
OS X Server Essentials, Server Administration
Completed the OS X Server Essentials certification.
Tauntons College
AS/A2 Level, Information & Communication Technology; Business Studies; Fine Art
Completed AS/A2 studies in Information & Communication Technology, Business Studies, and Fine Art.
Sholing Girls School
8 x A–C GCSEs, General Certificate of Secondary Education (GCSE)
Achieved 8 GCSE grades in the A–C range.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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