Pauline Ohaguim
@paulineohaguim
Customer Success Manager with proven skills in enhancing guest experiences.
What I'm looking for
As a dedicated Customer Success Manager, I have honed my skills in providing exceptional service and ensuring customer satisfaction across various roles in the hospitality industry. My experience as an Airbnb Host and Vacation Rental Manager allowed me to successfully increase bookings and revenue through strategic platform management and direct booking initiatives. I pride myself on my ability to respond promptly to guest inquiries, which has consistently resulted in positive reviews and enhanced guest experiences.
In my previous roles, I have demonstrated my commitment to excellence through effective communication and collaboration with team members. My time as a Hospitality Assistant and Property Arbitrage Specialist has equipped me with a comprehensive understanding of the hospitality landscape, enabling me to identify lucrative opportunities and optimize occupancy rates. I am passionate about creating seamless experiences for guests and contributing to the overall success of the organization.
Experience
Work history, roles, and key accomplishments
Airbnb Host/Vacation Rental Manager
ACV hosting
Jan 2023 - Jan 2024 (1 year)
Successfully managed short-term rental listings on various travel platforms, increasing bookings and revenue. Developed a direct booking website and provided exceptional customer service, leading to high guest satisfaction. Collaborated with team members for seamless guest support and reported weekly on booking metrics.
Hospitality Assistant
Lively hills hotel
Jan 2023 - Jul 2023 (6 months)
Assisted in managing guest reservations and ensured a seamless check-in/check-out process. Maintained cleanliness in guest rooms and participated in staff training, contributing to positive guest experiences and successful event execution.
Property Arbitrage Specialist
Digital hospitality hub
Jan 2022 - Jan 2023 (1 year)
Identified landlords for property arbitrage agreements, optimizing occupancy rates and generating rental income. Conducted market research and negotiated favorable terms with property owners to expand the company's portfolio.
Personal Assistant
Digital hospitality hub
Jan 2021 - Jan 2022 (1 year)
Organized and managed schedules, appointments, and travel arrangements for clients. Handled administrative tasks with confidentiality and provided exceptional support, ensuring all client needs were met efficiently.
Education
Degrees, certifications, and relevant coursework
Formazione Business School
Diploma, Hospitality Management
2021 -
Anambra State University
Bachelor of Science, Accounting
2017 - 2021
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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