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pauline Kihiu

@paulinekihiu

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Experienced HR and Operations Manager focused on strategic efficiency.

Kenya

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What I'm looking for

I am seeking a role that values strategic efficiency, employee development, and collaborative teamwork.

I am a dedicated professional with a Master of Business Administration in Human Resource Management and extensive experience in operations and human resources. My career has been marked by a commitment to enhancing operational efficiency and employee engagement, as demonstrated during my tenure as Head of Operations and Human Resource at Clarence House Nairobi, where I exceeded strategic goals by 13% within three months.

Throughout my career, I have successfully implemented talent management strategies, streamlined HR processes, and fostered a positive work environment. My ability to mentor and develop employees has led to significant promotions and improved departmental performance. I thrive in collaborative environments and have a proven track record of optimizing supply chain operations and enhancing service delivery.

Experience

Work history, roles, and key accomplishments

Head of Operations and Human Resource

Clarence House Nairobi

Jul 2023 - Aug 2024 (1 year 1 month)

Spearheaded the development and implementation of short-term strategic goals, enhancing operational efficiency and service delivery by 13%. Ensured quality product delivery from suppliers, maintaining high service and food standards.

Strategic Planning Talent Management Mentorship

Administrator - Sales Department

Farmers Choice Ltd

Sep 2021 - Feb 2022 (5 months)

Managed daily updates of product returns and employee absences, ensuring timely communication to relevant departments. Coordinated the Sales Director's meetings and travel arrangements, maintaining efficient administrative support.

Administrative Support Office Management Onboarding Sales Reporting Communication Data Entry Customer Service

Human Resource and Operations Manager

Elite African Cuisine

Apr 2018 - Jul 2021 (3 years 3 months)

Researched and implemented a mentorship program for chefs, leading to a 70% increase in customer flow and employee bonuses. Managed payroll, ensured compliance with labor laws, and conducted training sessions to improve performance.

Mentorship Payroll Management HR Compliance Operations Management Customer Flow Optimization Financial Management Employee Relations Event Coordination

Human Resource Assistant

Mucmar Management Ltd

Dec 2015 - Jan 2018 (2 years 1 month)

Assisted the HR Manager in developing organizational performance in line with Kenyan labor laws and managed employee complaints. Organized in-house training and team-building activities for continuous employee development.

HR Policies Employee Development Partner Relationship Management Recruitment Performance Management Data Management HR Management Team Building

Administrative Officer and Events Coordinator

P and S Royal Events Ltd

Sep 2012 - Jan 2016 (3 years 4 months)

Planned and coordinated administrative processes, streamlining existing company operations. Managed the administration budget, sourced affordable office equipment, and ensured smooth information flow within the company.

Process Improvement Budget Management Supplier Management Social Media Management Invoicing Travel Coordination Office Management

Business Development and Events Executive

Radio Africa Group Ltd

Oct 2013 - Aug 2014 (10 months)

Created and presented proposals to potential clients, highlighting the value of Radio Africa services. Cultivated relationships with clients and partners, acquiring new business through various lead generation channels.

Business Development Client Relationship Management Sales Pitching Negotiation Lead Generation Event Planning Partnership Development Public Relations Marketing Sales

Education

Degrees, certifications, and relevant coursework

Kenya Methodist University

Bachelor of Business Administration, Marketing

Earned a Bachelor of Business Administration with a focus on Marketing. Developed a strong foundation in business principles, market analysis, and strategic marketing techniques.

University of Nairobi

Diploma, Public Relations

Obtained a Diploma in Public Relations. Acquired essential skills in communication strategies, media relations, and public image management.

United States International University – Africa

Master of Business Administration, Human Resource Management

Completed a Master of Business Administration with a specialization in Human Resource Management. Gained advanced knowledge in strategic HR, talent management, and organizational development.