pauline Kihiu

Spearheaded the development and implementation of short-term strategic goals, enhancing operational efficiency and service delivery by 13%. Ensured quality product delivery from suppliers, maintaining high service and food standards.

Managed daily updates of product returns and employee absences, ensuring timely communication to relevant departments. Coordinated the Sales Director's meetings and travel arrangements, maintaining efficient administrative support.

Researched and implemented a mentorship program for chefs, leading to a 70% increase in customer flow and employee bonuses. Managed payroll, ensured compliance with labor laws, and conducted training sessions to improve performance.

Assisted the HR Manager in developing organizational performance in line with Kenyan labor laws and managed employee complaints. Organized in-house training and team-building activities for continuous employee development.

Planned and coordinated administrative processes, streamlining existing company operations. Managed the administration budget, sourced affordable office equipment, and ensured smooth information flow within the company.

Created and presented proposals to potential clients, highlighting the value of Radio Africa services. Cultivated relationships with clients and partners, acquiring new business through various lead generation channels.

Earned a Bachelor of Business Administration with a focus on Marketing. Developed a strong foundation in business principles, market analysis, and strategic marketing techniques.

Obtained a Diploma in Public Relations. Acquired essential skills in communication strategies, media relations, and public image management.

Completed a Master of Business Administration with a specialization in Human Resource Management. Gained advanced knowledge in strategic HR, talent management, and organizational development.