Pauline Ebukola
@paulineebukola
Customer support professional supporting UK campaigns and CRM workflows, coordinating appointments and accurate customer follow-ups.
South AfricaWhat I'm looking for
On a UK Client Campaign, I maintain prospect and customer records, document interaction outcomes, and coordinate appointment details to support smooth team handovers.
At Consumer Links, I explained gas and electricity service options to UK customers, checked information, completed applications, and followed up through the application process.
At Synergy International Contact Centre and Ignition Contact Centre, I handled customer conversations, answered questions, recorded outcomes, and supported sales and customer service processes.
Through MamaG_Hair, I manage customer enquiries, order follow-ups, supplier communication, and routine administration. I also prepare social media product posts.
Experience
Work history, roles, and key accomplishments
Remote Appointment Setter & CRM Support
UK Client Campaign (confidential client)
Sep 2026 - Present (2 months)
Maintains accurate prospect and customer records, interaction outcomes, and follow-up actions in CRM workflows. Coordinates appointment details and provides clear notes to support smooth team handovers.
Small Business Owner | Customer Service & Administration
MamaG_Hair
Jan 2025 - Present (1 year 10 months)
Manages customer enquiries, product information, order follow-ups, and routine business administration. Communicates with customers through digital channels and prepares social media product posts.
UK Gas & Electricity Sales Representative
Consumer Links
Jan 2025 - Dec 2026 (1 year 11 months)
Explained service options to UK customers and responded to questions in a clear, professional manner. Collected and checked customer information, updated records, and completed applications accurately.
Sales & Customer Service Representative
Synergy International Contact Centre
Jan 2021 - Dec 2023 (2 years 11 months)
Handled customer conversations, identified needs, and explained products or services clearly. Updated customer records and documented interaction outcomes in CRM systems.
Sales Agent
Ignition Contact Centre
Jan 2019 - Dec 2021 (2 years 11 months)
Managed customer interactions in a target-driven contact-centre environment. Built rapport, explained products and services, and handled customer questions and objections.
Education
Degrees, certifications, and relevant coursework
Sparks Estate Secondary School
High School Certificate, General Studies
Completed high school education and obtained the High School Certificate in 2018.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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