Paulina Pham
@paulinapham
Inside Sales Manager delivering seamless customer onboarding and order accuracy using NetSuite daily.
CanadaWhat I'm looking for
I’m a customer-focused Inside Sales Manager with 8+ years of experience across customer support, account coordination, and sales operations, including 3+ years in a client-facing sales role. I serve as a primary point of contact for customer inquiries, managing high-volume orders and account requests while resolving issues to ensure a consistently positive client experience.
I’m especially proud of how I support account setup and onboarding—ensuring accurate system entry and smooth transitions for new clients. I maintain and update customer and order data in NetSuite and NuOrder to protect data integrity, troubleshoot order/product/account issues with internal teams, and use Asana to track workflows and priorities—always proactively identifying issues and streamlining processes to improve operational efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Inside Sales Manager
Nobis Inc.
Jan 2022 - Present (4 years 4 months)
Serves as a primary point of contact for customer inquiries, resolving issues to ensure a positive client experience while managing high-volume orders and account requests. Supports account setup and onboarding, troubleshoots order/product issues, and maintains accurate customer and order data in NetSuite and NuOrder using Asana to track workflows.
Marketing Associate
Nobis Inc.
Jan 2018 - Jan 2022 (4 years)
Coordinated marketing campaigns and partnerships, ensuring alignment across internal teams and external stakeholders. Managed timelines and deliverables, supported improvements based on campaign performance insights, and collaborated cross-functionally to execute marketing initiatives and product launches.
Customer Service Coordinator
Nobis Inc.
Jan 2017 - Jan 2018 (1 year)
Responded to high-volume customer inquiries via phone and email, resolving issues efficiently and escalating complex cases when needed. Maintained accurate customer account records, ensured data consistency across systems, and partnered with internal teams to improve the overall customer service experience.
Education
Degrees, certifications, and relevant coursework
George Brown College
Diploma, Fashion Management
Completed a Fashion Management Diploma at George Brown College in Toronto.
Availability
Location
CanadaAuthorized to work in
Job categories
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