Paul Inaku
@paulinaku
I support enterprise LMS, POS, and ERP systems, resolving access and application issues at scale.
NigeriaWhat I'm looking for
At POLE Global Marketing, I support Blackboard Learn and Illuminate across 286 institutions serving approximately 2.6 million students and lecturers. I manage around 25 Freshdesk tickets daily, resolving authentication, access, configuration, permissions, and LMS issues.
I’ve restored a platform-wide login outage affecting approximately 22,000 students and trained users across LMS and retail POS environments. My experience spans ERPNext, Nuxeo EDMS, POS systems, documentation, system administration, and end-user support.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Poleglobalmarketing
Jan 2023 - Present (3 years 8 months)
Provided enterprise-level technical and application support for Blackboard Learn and Illuminate across 286 institutions, managing an average of 25 support tickets daily. Diagnosed and resolved complex issues involving user authentication, application access, and system configuration.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Science, Statistics
Grade: 3.8
Bachelor of Science in Statistics from the University of Calabar with a GPA of 3.8.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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