Manali Mane
@manalimane
Support operations leader with 9+ years of experience.
What I'm looking for
I am a support operations leader with over 9 years of experience in scaling support systems and leading cross-functional engineering teams in high-growth environments like Amazon and Clipboard Health. My expertise lies in tool optimization, quality assurance management, and process automation, allowing me to deliver reliable customer support infrastructure.
Throughout my career, I have successfully executed strategic network plans, guided teams during critical events, and collaborated with various stakeholders to drive project success. My passion for building high-performing teams and support ecosystems has enabled me to create impactful coaching plans and improve operational processes, ensuring that we meet business needs while maintaining high standards.
Experience
Work history, roles, and key accomplishments
Network Development Manager
Amazon.com
Jan 2023 - Apr 2024 (1 year 3 months)
Led strategic backbone network plans and managed cross-functional teams to enhance network infrastructure. Guided engineers during critical events, managed risks, and ensured timely project completion while collaborating with various stakeholders. Developed metrics for project success and created coaching plans for team members.
Network Development Manager
Amazon.com
Jan 2022 - Apr 2024 (2 years 3 months)
Led strategic backbone network plans and managed cross-functional teams to enhance network infrastructure. Drove project success through risk management, stakeholder communication, and technical documentation. Developed coaching plans for engineers and collaborated with various teams to meet business needs and improve operational efficiency.
Network Development Engineer
Amazon.com
Jun 2017 - Jan 2023 (5 years 7 months)
Provided critical network operations support, managed large-scale projects, and ensured operational readiness for new deployments. Collaborated with engineering teams to drive standards and compliance, while automating networking tasks and improving detection mechanisms.
Network Development Engineer
Amazon.com
Jun 2017 - Jan 2023 (5 years 7 months)
Provided critical network operations support and managed large-scale projects. Collaborated with engineering teams to ensure operational readiness and compliance with standards. Drove automation of networking tasks and improved detection mechanisms for network issues.
Cloud Support Associate
Amazon Web Services
Jun 2015 - Apr 2017 (1 year 10 months)
Delivered exceptional customer support by troubleshooting complex cloud networking and OS issues. Applied advanced techniques to resolve unique customer needs and improved support processes to enhance the overall customer experience.
Cloud Support Associate
Amazon Web Services
Jun 2015 - Apr 2017 (1 year 10 months)
Delivered customer support by troubleshooting complex cloud networking and OS issues. Applied advanced techniques to enhance customer experience and drove communication during critical events, contributing to process improvements.
RF-RNAM OP RAN Intern
Ericsson
Apr 2014 - Apr 2015 (1 year)
Assisted in RF operations by generating scripts and reports for performance analysis. Developed a continuous integration dashboard for software engineering teams and analyzed site performance using various tools.
RF-RNAM OP RAN Intern
Ericsson
Apr 2014 - Mar 2015 (11 months)
Assisted in RF operations by generating scripts and reports for performance analysis. Created a continuous integration dashboard for software engineering teams and analyzed site performance using various tools.
Student Worker
Dedman School of Law, Southern Methodist University
Apr 2013 - Apr 2014 (1 year)
Managed alumni relations and maintained a database for contact information. Organized events and prepared articles for the university's law review, enhancing communication and engagement with alumni.
Student Worker
Dedman School of Law, Southern Methodist University
Apr 2013 - Mar 2014 (11 months)
Managed alumni relations and maintained a database for contact information. Organized events and prepared articles for the university's law review journal, enhancing communication and engagement with alumni.
Education
Degrees, certifications, and relevant coursework
UCD Upgrad/Cambridge Judge Business School
Academy Diploma, Artificial Intelligence
2025 - 2025
Participating in an Academy Diploma program focused on AI for Business, aimed at integrating artificial intelligence into business strategies and operations.
UCD Upgrad/Cambridge Judge Business School
Academy Diploma, Artificial Intelligence
2025 - 2025
Pursuing an Academy Diploma in AI for Business, focusing on the application of artificial intelligence in business strategies and operations.
Southern Methodist University
Executive Program, Digital Marketing
2019 - 2019
Completed an Executive Program in Strategic Digital Marketing, aimed at enhancing marketing strategies through digital platforms and analytics.
Southern Methodist University
Executive Program, Digital Marketing
2019 - 2019
Completed an Executive Program in Strategic Digital Marketing, focusing on digital marketing strategies and their application in business.
Southern Methodist University
Masters, Electronics and Telecommunications
2013 - 2015
Earned a Master's degree in Electronics and Telecommunications, enhancing knowledge in advanced electronics, communication systems, and related technologies.
Southern Methodist University
Master of Science, Electronics and Telecommunications
2013 - 2015
Earned a Master's degree in Electronics and Telecommunications, enhancing knowledge in advanced communication systems and electronic engineering principles.
University of Mumbai
Bachelor of Science, Electronics and Telecommunications
2010 - 2013
Completed a Bachelor's degree in Electronics and Telecommunications, focusing on the principles of electronics, communication systems, and telecommunications technologies.
University of Mumbai
Bachelor of Science, Electronics and Telecommunications
2010 - 2013
Completed a Bachelor of Science in Electronics and Telecommunications, focusing on the principles of electronics, communication systems, and telecommunications technologies.
Availability
Location
Authorized to work in
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