Paula Viana
@paulaviana
I'm Paula Viana, a Customer Success Representative. I solve problems for customers.
What I'm looking for
My career has been grounded in customer service, primarily within the food export company, where I’ve consistently turned challenges into opportunities to deliver value. With an 80%+ satisfaction rate, I don’t just support customers — I help them feel seen, heard, and understood throughout their entire journey.
I’m passionate about being the bridge between people’s needs and meaningful solutions. Whether it’s resolving a pain point or creating a moment of delight, I bring empathy, creativity, and commitment to every interaction.
As I grow into the world of Customer Success, I’m focused on going beyond support — helping customers thrive with proactive guidance, strong relationships, and a team-first mindset. Let’s create success stories, together.
Experience
Work history, roles, and key accomplishments
Customer Success Representative
PhytoPlanet
Feb 2019 - May 2024 (5 years 3 months)
Led global client engagement, boosting CSAT by 80% and upsell conversions by 15% through personalized onboarding and training across the U.S., Canada, and Europe. Streamlined cross-functional operations, reduced support response times to under 24 hours, and increased internal engagement by 30%.
Administrative Assistant
PhytoPlanet
Dec 2017 - Feb 2019 (1 year 2 months)
As an Administrative Assistant, I supported CRM activities, streamlined office operations, and organized corporate events. My efforts led to a 25% boost in departmental efficiency and a 30% increase in employee engagement. I thrive in creating organized, people-focused environments that help teams work better together.
Administrative Intern
PhytoPlanet
Feb 2017 - Dec 2017 (10 months)
As an Administrative Intern, I supported management and operations with financial tasks, maintained accurate customer databases, and helped coordinate corporate events and meetings. I brought strong attention to detail and organization, contributing to smoother workflows and stronger team support.
Education
Degrees, certifications, and relevant coursework
Fundação Getulio Vargas
Postgraduate, Logistics and Supply Chain
2021 - 2022
Completed a postgraduate program in logistics and supply chain, focusing on the principles and practices of effective supply chain management and logistics operations.
Universidade de Minas Gerais
Bachelor of Business Administration, Business Administration
2014 - 2017
Earned a Bachelor of Business Administration, gaining knowledge in business principles, management strategies, and operational efficiencies.
Availability
Location
Authorized to work in
Salary expectations
Social media
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