Open to opportunities

Paula Reed

@paulareed

Message

Experienced team manager with a strong background in community services.

United Kingdom

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and adaptable professional with a diverse work history that has equipped me with the skills to learn quickly and thrive in dynamic environments. My management experience has been honed over the years, allowing me to support, mentor, and build strong working relationships. I am an enthusiastic team member who is equally comfortable working independently, always willing to go the extra mile to ensure tasks are completed efficiently.

Throughout my career, I have successfully managed teams, overseen operations, and collaborated with various stakeholders, including clients, social workers, and external agencies. My roles have involved effective communication, meticulous organization, and the ability to navigate multiple IT systems. I take pride in my attention to detail and my methodical approach to work, ensuring that I meet deadlines while maintaining high standards.

With a strong foundation in community services and a commitment to excellence, I am eager to bring my skills and experience to a new opportunity where I can continue to make a positive impact.

Experience

Work history, roles, and key accomplishments

Team Manager

PeoplePlus

Aug 2022 - Mar 2025 (2 years 7 months)

Provided management support to a team of Independent Living Advisors, overseeing daily operations, KPIs, and monthly 1-2-1s. Produced monthly monitoring reports for the Council and arranged engagement activities to promote services.

Team Management KPIs Microsoft Office Suite CRM Data Entry

Out of Hours Team Leader

Five Lamps Homecare

Apr 2022 - Jun 2022 (2 months)

Managed a team of 3 Out of Hours Supervisors and served as the primary contact for Health Care Workers. Oversaw electronic rotas, conducted care assessments, and performed carer spot checks.

Team Leadership IT Systems Data Entry Customer Service

Covid19 Testing Facility Site Supervisor

Public Health Delivery

Apr 2020 - Mar 2022 (1 year 11 months)

Supervised 24 staff, including operations, cleaners, and security, and was responsible for staff briefings, inductions, and site training. Managed site health and safety checks, daily equipment stock-takes, and reporting.

Site Supervision Health and Safety Administrative Support IT Processes Inventory Management

Regimental Recruiter Mentor & Trainer

Army Reserves 4 Yorks

Apr 2013 - Apr 2020 (7 years)

Managed daily recruitment office activities, including scheduling appointments, booking military vehicles, and delivering presentations. Mentored and tracked the progress of recruits through their journey.

Recruitment Mentoring Training Public Engagement Administrative Support Presentation

Army Medic

Army

Mar 2010 - Mar 2013 (3 years)

Worked in an Operational Medical Facility, conducting pre and post medicals for deployed troops and managing related documentation. Supported reception duties, including answering calls, emails, and managing check-ins.

Data Entry Documentation Management Reception Duties Customer Service Electronic Filing

Education

Degrees, certifications, and relevant coursework

University of Teesside

BSC(Hons), Public Health & Well Being

Grade: 2.1

Studied Public Health & Well Being, achieving a 2.1 grade. This program provided a comprehensive understanding of health promotion and community well-being strategies.

Stockton Riverside College

Level 3 Award, Preparing to Teach in Lifelong Learning Sector

Completed a Level 3 Award in Preparing to Teach in the Lifelong Learning Sector. This qualification focused on pedagogical skills and preparing individuals for teaching roles.

Stockton Riverside College

Access to Higher Education, Health & Science

Undertook an Access to Higher Education course with a focus on Health & Science. This program prepared for university-level study in health and science fields.

Learn Direct

Level 2 Functional Skills, English and Maths

Achieved Level 2 Functional Skills in English and Maths through Learn Direct. This enhanced foundational literacy and numeracy skills.

E-Careers Limited

ECDL, Computer Skills

Completed the European Computer Driving Licence (ECDL) through E-Careers Limited. This certification demonstrated proficiency in essential computer skills.

PeoplePlus

Phase 1 & 2, Leadership

Participated in The Authentic Leader - Phase 1 & 2 program through PeoplePlus. This training focused on developing leadership qualities and authentic management styles.