Hasan Ilahi

Managed diverse online cases, facilitated training for new team members, and applied strategic thinking to resolve various online scenarios.

Led a team, monitored productivity targets, and conducted weekly quality assurance evaluations on cases to maintain performance standards.

Assisted claimants with Universal Credit queries, triaged claimant accounts, and updated case managers or work coaches when needed.

Conducted laboratory maintenance and safety activities, supported experiments including DNA extraction and PCR, and adhered to COSHH and health and safety requirements.

Performed laboratory tasks following standard operating procedures, produced and analyzed data, and used Laboratory Information Management systems.

Mixed ingredients to create homogeneous solutions, ensured production quality, and managed time efficiently for packaging and batching.

Conducted security searches, coordinated traffic, and liaised with other stewards to resolve supporter issues.

Collected and processed information from mechanics, provided valet service, and was promoted to instruct employees and give feedback after quality control checks.

Demonstrated effective communication in a retail environment and organized deliveries to promote efficient stock control.

Grade: 2:2

Completed a Bachelor of Science in Biology with honours, achieving a 2:2 classification.

Completed A-Levels in Biology, Psychology, and Accounting, and achieved 13 GCSEs at grades A*-C.