At Octopus Energy, I lead remote operations and was promoted to Senior Team Leader for sustained team performance and wider site contributions. I coordinate outsourced support across workstreams and adapt resourcing to changing operational priorities.
I've led teams through Bulb's administration, migration to Octopus Energy, and a new parent-company transition. I use individual and team performance data to guide coaching, development plans, workload management, and service improvements.
I enjoy developing internal talent through training, mentoring, recruitment, and leadership development. I've supported final hiring decisions for more than 30 colleagues and regularly stepped in as Operations Manager to lead Team Leaders and complex people cases.
