Open to opportunities

Paula Oliveira

@paulaoliveira2

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Bilingual operations and project manager who streamlines high-volume onboarding and stakeholder communication.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can own project operations end-to-end—coordinating cross-functional teams, managing onboarding and high-volume outreach, and delivering clear reporting with strong quality and process improvement.

I’m a bilingual operations and project manager focused on keeping high-volume sourcing and onboarding moving smoothly. I bring clear organization, consistent cross-functional communication, and the ability to adjust my communication style to fit different stakeholders.

In my most recent role, I coordinated daily project operations, workflows, deliverables, and follow-up actions to protect timelines and align work with business priorities. I supported onboarding by coordinating documentation, system access, training materials, permissions, and ongoing operational support, while acting as a liaison between employees, managers, security teams, and internal departments to resolve requests and escalate issues when needed.

I also owned reporting and operational accuracy—preparing weekly and monthly status summaries covering project progress, staffing updates, quality findings, and outstanding action items. I maintained reliable employee, project, and operational data across Google Workspace, ADP, Maestro, and Asana, and supported internal processes by reviewing timesheets, invoices, and workforce records.

Earlier experience strengthened my operations mindset through recruiting and administrative work, including high-volume sourcing support and application screening, plus careful quality checks on documents and content. Across roles, I’ve consistently enforced standards, improved workflow consistency, and supported business continuity—whether through quality assurance, security procedure compliance, or training teams to execute consistently.

Experience

Work history, roles, and key accomplishments

Project Manager

Productive Playhouse

Nov 2023 - Jun 2026 (2 years 7 months)

Coordinated daily project operations, deliverables, and follow-up to keep assignments aligned with business priorities and on schedule. Supported onboarding and partner onboarding by managing documentation, system access, training materials, permissions, and cross-team stakeholder communication.

Project Coordination Onboarding Stakeholder Management Reporting Data Analysis Google Workspace ADP Maestro Asana Workflow Management Document Management

On-Site Division Manager

Productive Playhouse

Nov 2022 - Nov 2023 (1 year)

Managed on-site operational needs and coordinated communication among staff, managers, security teams, and building management. Ensured compliance with client security procedures, maintained employee access cards, and supported consistent operations through issue resolution and reporting.

On site Operations Quality Assurance Access Control Team Leadership Scheduling coordination

Administrative Intern

ETEC Cônego José Bento

Jan 2022 - Oct 2022 (9 months)

Transcribed and reviewed Brazilian Portuguese audio content while ensuring accuracy, confidentiality, formatting, and deadline requirements. Completed quality checks before submission and supported QA by maintaining strong attention to detail.

Transcription Quality Assurance Confidentiality Formatting Attention To Detail

Office Service Representative

Canon Business Process Services

Nov 2020 - Jan 2022 (1 year 2 months)

Managed document processing, filing, invoice shipping, mail services, and administrative requests in a high-volume client environment. Processed chargeback data into spreadsheets and the Business Insights Platform and maintained accurate billing and service records.

Document Processing Filing Mail Services Chargeback Data Entry Spreadsheets Billing Invoicing

Lead Agent & Wheelchair Dispatch Agent

ABM Aviation

Nov 2019 - May 2020 (6 months)

Dispatched agents for inbound and outbound flights, prioritized time-sensitive requests, and coordinated passenger assistance in a fast-paced airport environment. Managed calls and service requests in company systems while ensuring passengers arrived at assigned gates on time.

Dispatching Scheduling coordination Prioritization Customer Service Service Request Management

Operations Coordinator

Productive Playhouse

Jan 2016 - Jan 2017 (1 year)

Coordinated operations and quality assurance activities at Productive Playhouse.

Quality Assurance Operational Coordination

Administrative Assistant

Unic Publicity and Marketing Agency

Oct 2015 - Jul 2016 (9 months)

Supported high-volume sourcing efforts by screening applications, evaluating qualifications, coordinating interview communication, and submitting qualified candidates to hiring managers.

Recruiting Support Interview Coordination Candidate Evaluation Stakeholder Management