Open to opportunities

Daniella Hernandez

@ellahernandez

Message

Customer-focused web and billing support specialist with strong technical and communication skills.

Philippines

Message

What I'm looking for

I’m seeking a technical support or web operations role where I can apply my billing, web and email expertise, grow technical skills, and contribute to customer satisfaction in a collaborative environment.

I am a resourceful, professional, and organized customer support specialist with experience in billing, technical support, and web consulting. I consistently meet and exceed performance metrics while assisting customers via inbound calls, chat, and email.

At Teleperformance and iQOR I handled billing and technical inquiries, processed refunds, and supported security and subscription issues; at Newfold / Dreamscape Networks I developed web and email troubleshooting skills, DNS and domain support, migrations, template modifications, and online marketing assistance.

I bring strong communication, multi-tasking, conflict resolution, and customer-service expertise, and I am driven to grow long-term in a technical support or web operations role where I can further specialize my abilities.

Experience

Work history, roles, and key accomplishments

Current

Web Consultant

Current

Newfold & Dreamscape Networks

May 2021 - Present (4 years 8 months)

Supported clients with website and email issues including migrations, DNS and domain configuration, template modifications, email setup across clients, online marketing and billing support while achieving performance metrics.

Web Hosting DNS Domain Management Email & Domain Setup SEO Online Marketing Customer Support

Technical/Billing Support Specialist

Teleperformance

Jun 2019 - Feb 2021 (1 year 8 months)

Provided technical and billing support across two accounts via inbound calls, chat, and email; handled device/service setup, billing inquiries, refund case forwarding, and customer follow-ups.

Technical Support Billing Support Email Support Chat Support Inbound Calls

Billing/Financing Specialist

iQOR

Jun 2018 - Dec 2018 (6 months)

Handled inbound calls to resolve customer financing and prepaid plan payment issues, assisted customers with payments and account queries, consistently met performance metrics.

Customer Service Billing Support Payment Processing Inbound Calls Communication Problem Solving Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Asian College of Technology International Educational Foundation

Technical Vocational Livelihood, Home Economics

2016 - 2018

Completed Technical Vocational Livelihood training in Home Economics at Asian College of Technology International Educational Foundation from June 2016 to March 2018.