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Romeo Lagarto

@romeolagarto

Versatile professional with expertise in technical support and operations.

Philippines

What I'm looking for

I am seeking a role that allows me to leverage my technical skills and customer service expertise in a dynamic environment, with opportunities for growth and collaboration.

I am a versatile professional with diverse experience in technical support and operations. My career began in frontline support, assisting customers with domains, email, and hosting, which laid a strong foundation for my technical expertise and customer service skills. I have progressed through various roles, including my current position in the Executive Response Team at Newfold Digital, where I manage high-priority cases and collaborate with support leaders and engineers to resolve complex backend issues.

Throughout my journey, I have honed my skills in problem-solving and strategic communication. My role involves not only technical troubleshooting but also enhancing customer engagement through social media strategies. I thrive in high-pressure situations, utilizing my technical knowledge and collaboration skills to drive innovative solutions that improve service delivery and customer satisfaction.

Experience

Work history, roles, and key accomplishments

ND
Current

Executive Response

Newfold Digital

Sep 2023 - Present (1 year 8 months)

In my current role, I manage high-priority cases by collaborating with support leaders, system engineers, and senior executives. I ensure timely resolution of complex issues, providing tailored solutions and maintaining clear communication with stakeholders. My role combines technical problem-solving with strategic communication for optimal customer support.

Education

Degrees, certifications, and relevant coursework

University of San Carlos logoUC

University of San Carlos

Bachelor of Arts, Political Science

2013 - 2013

Studied Political Science, focusing on the analysis of political systems, behavior, and the theoretical foundations of governance.

Tech stack

Software and tools used professionally

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