Romeo Lagarto
@romeolagarto
Versatile professional with expertise in technical support and operations.
PhilippinesWhat I'm looking for
I am a versatile professional with diverse experience in technical support and operations. My career began in frontline support, assisting customers with domains, email, and hosting, which laid a strong foundation for my technical expertise and customer service skills. I have progressed through various roles, including my current position in the Executive Response Team at Newfold Digital, where I manage high-priority cases and collaborate with support leaders and engineers to resolve complex backend issues.
Throughout my journey, I have honed my skills in problem-solving and strategic communication. My role involves not only technical troubleshooting but also enhancing customer engagement through social media strategies. I thrive in high-pressure situations, utilizing my technical knowledge and collaboration skills to drive innovative solutions that improve service delivery and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Executive Response
Newfold Digital
Sep 2023 - Present (1 year 8 months)
In my current role, I manage high-priority cases by collaborating with support leaders, system engineers, and senior executives. I ensure timely resolution of complex issues, providing tailored solutions and maintaining clear communication with stakeholders. My role combines technical problem-solving with strategic communication for optimal customer support.
Service Resolution Team Tier II
Newfold Digital
Mar 2022 - Sep 2023 (1 year 6 months)
In this role, I handled complex technical issues that required in-depth analysis and resolution. I worked closely with engineers to identify, troubleshoot, and resolve backend issues impacting system performance and customer experiences, enhancing my technical expertise.
Domain, Email, Hosting Specialist
Newfold Digital
Jan 2021 - Mar 2022 (1 year 2 months)
Responsible for handling customer inquiries and troubleshooting issues related to domains, email, and hosting. I assisted customers with technical concerns, from domain registration and DNS configuration to email setup and hosting management.
Education
Degrees, certifications, and relevant coursework
UCUniversity of San Carlos
Bachelor of Arts, Political Science
2013 - 2013
Studied Political Science, focusing on the analysis of political systems, behavior, and the theoretical foundations of governance.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Website
personalwebsite.comJob categories
Interested in hiring Romeo ?
You can contact Romeo and 50k+ other talented remote workers on Himalayas.
Message RomeoFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
