Pat User
@patuser
Dedicated customer support professional specializing in responsible gambling.
GermanyWhat I'm looking for
I am a dedicated customer support professional with over 6 years of experience, specializing in customer satisfaction and responsible gambling. My journey in this field has been marked by a commitment to enhancing customer experiences, as evidenced by my achievement of a 90% satisfaction rate while working at Kindred Group. I have successfully improved live chat efficiency by enhancing help center resources, which led to a 20% reduction in inquiries.
In addition to my customer support expertise, I have a strong passion for blockchain technology and long-term investing. As a self-employed researcher, I conduct in-depth analyses of blockchain projects and utilize on-chain analytics tools to track market trends. My focus on NFTs and advanced security practices for self-custody of crypto assets has deepened my understanding of this rapidly evolving field. I am eager to leverage my skills and knowledge to contribute to a forward-thinking organization.
Experience
Work history, roles, and key accomplishments
Blockchain and Cryptocurrency Researcher
Self Employed
Mar 2021 - Present (5 years 3 months)
Conducted in-depth research on blockchain technology and analyzed whitepapers for early-stage projects. Utilized on-chain analytics tools to track market trends and predictions. Developed expertise in NFTs with a focus on utility and security practices for self-custody.
Customer Support Representative
Kindred Group
Sep 2017 - Nov 2023 (6 years 2 months)
Resolved customer inquiries and complaints via email and live chat, achieving a 90% satisfaction rate. Handled sensitive cases involving responsible gambling with empathy. Collaborated with teams to improve help center documentation, reducing inquiries by 20%. Led training sessions on customer psychology and behavior.
Apprentice Office Businessman
Buss Group GmbH & Co.
Aug 2012 - Jan 2015 (2 years 5 months)
Delivered phone and email support, boosting customer satisfaction by 10%. Organized services across logistics and investments, enhancing operational efficiency. Participated in recruitment processes and industry exhibitions, fostering relationships with clients.
Education
Degrees, certifications, and relevant coursework
University of Würzburg
Philosophy and Geography
2016 - 2017
Studied Philosophy and Geography, focusing on critical thinking and analytical skills.
English Language School
Certificate, English Language
2015 - 2015
Completed a Certificate in English - Writing and Communication, enhancing language proficiency and communication skills.
Vocational School Einbeck
High School Graduation, Economics
2009 - 2012
Graduated from high school with a focus on Economics, gaining foundational knowledge in economic principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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