Patrisha Neal

Managed detailed student records and documentation while ensuring compliance with district and privacy standards. Analyzed student performance data and coordinated with parents and staff to resolve concerns and maintain accurate information exchange.

Maintained accurate student records and daily reporting while supporting classroom operations. Managed multiple priorities in a fast-paced environment with a strong focus on detail and organization.

Conducted assessments and documented student progress using structured reporting systems. Collaborated with staff to ensure accuracy and adherence to educational standards.

Handled high-volume inbound calls, resolving customer issues and account discrepancies while maintaining accurate financial records. Reviewed account details, processed transactions, escalated complex cases, and followed through to resolution with detailed documentation.

Oversaw daily operations including billing, inventory, and customer account management. Assisted with insurance-related transactions and customer payment processing, and trained staff on compliance procedures and documentation standards.

Maintained confidential employee and client records in compliance with HIPAA regulations. Processed documentation and payroll records and produced administrative reports while ensuring sensitive data was accurate, organized, and compliant.

Supervised a team handling escalated customer issues and account discrepancies. Reviewed cases, identified root causes, implemented resolution strategies, and monitored performance metrics to support quality assurance.

Earned a Bachelor of Science in Education and Science from Grand Canyon University, completed in 2023.

Earned an Associate of Applied Science in Business Administration from Kaplan University, completed in 2016.