livy morgan

As an experienced Insurance Appeals Coordinator, I have developed a robust skill set in managing and resolving member grievances and appeals, ensuring compliance with CMS regulations. My role at AmeriHealth Caritas has honed my ability to draft comprehensive written responses and adjust insurance claims using various systems, including MCS and CICS. I pride myself on my exceptional communication and research skills, which have been instrumental in delivering high-quality documentation in fast-paced environments.

Prior to my current position, I served as a Customer Service Trainer at LuckyVitamin, where I trained new representatives on best practices and operational tools. My proactive approach to problem-solving and commitment to process improvements contributed to exceeding sales goals and enhancing team efficiency. I am passionate about leveraging my experience in case management and customer service to make a meaningful impact in the healthcare industry.