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Patrick Roberts

@patrickroberts

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Associate Product Manager skilled in product lifecycle, documentation, and data-driven decision-making.

United States

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What I'm looking for

I seek a collaborative, customer-focused product role where I can manage end-to-end features, use data to drive decisions, mentor teams, and improve product adoption.

I am an Associate Product Manager with hands-on experience managing products from concept to release, aligning customer insights, business goals, and technical feasibility. I excel at product documentation, stakeholder engagement, and translating user feedback into prioritized feature work, using tools like JIRA, Confluence, SQL, and Splunk.

Previously a Technical Assistance Center Analyst, I served as an SME across multiple platforms, authored knowledge-base content, and streamlined support processes to improve adoption and reduce friction. I combine strong communication and technical troubleshooting skills with Agile project management to drive continuous product improvement and successful feature launches.

Experience

Work history, roles, and key accomplishments

Current

Associate Product Manager

Current

Ask Here and Chatty

Sep 2024 - Present (1 year 1 month)

Managed multiple survey products through the full lifecycle from concept to release, aligning customer insights, business goals, and technical feasibility to deliver user-focused features.

Product Management Agile Jira Confluence Stakeholder Management User Research Data Analysis

Technical Assistance Analyst

Ask Here and Chatty

Nov 2021 - Sep 2024 (2 years 10 months)

Served as SME and primary liaison between technical teams and end users, authored knowledge-base articles, and provided troubleshooting and data-driven recommendations to improve product usability.

Technical Support Troubleshooting Active Directory SQL Splunk Training