Julia Feliciano

I’m an Associate Product Manager with 4 years of B2B SaaS product management experience translating customer problems into requirements, acceptance criteria, and shipped solutions. I bring a background that spans international relations, technical support, and UX writing—helping me bridge customer needs and system capabilities across disciplines.

In my current customer-facing product management role at Exlink.us, I own end-to-end delivery for B2B SaaS projects: requirements gathering, acceptance criteria, acceptance testing, and monitoring whether the solution truly solved the client’s problem. I maintain product documentation, user stories, and status updates, and I continuously groom and prioritize a backlog by urgency and impact.

I’ve led onboarding and migration work through the TGM Soft–Exlink merger, including data audits and imports, milestone tracking, account configuration, and stakeholder expectation management. I also built and iterated an AI diagnostic tool to triage API XML error messages, accelerating analysis while owning interpretation and recommendations—supported by weekly analytical dashboard monitoring and market-research-informed client feedback.

I’m especially proud of my ability to drive adoption, retention, and compliance-safe delivery: I maintained 100% client retention through a 350% portfolio growth period with 19 simultaneous implementations. Across both Exlink.us and TGM Soft, I worked within federally regulated constraints where requirements accuracy carries direct compliance and business risk, and I’ve represented the company at CSIET to multi-stakeholder audiences.