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Patrick Henderson

@patrickhenderson

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I lead enterprise service delivery for fiber, cloud, and managed IT implementations.

United States

Message

What I'm looking for

I'm looking to lead enterprise service delivery, cloud, connectivity, or managed IT initiatives where I can improve SLA performance, align technical teams and stakeholders, and deliver reliable operational outcomes.

At Metronet, I lead end-to-end service delivery for enterprise clients, connecting network engineering, cloud operations, and customers through onboarding, implementation, and operational handoff.

I monitor SLA performance, lead corrective actions and root-cause analysis, and deliver executive reporting on project health, resources, and milestones. I also directed BPO initiatives that reduced operational overhead by 20%.

Across GreenGeeks, Liquid Web, and Beasley Media Group, I’ve built partner relationships, managed global enterprise accounts, coordinated digital fulfillment, and supported mission-critical hosting and infrastructure environments. My Army intelligence leadership and technical networking background shape a disciplined, outcomes-focused approach to service delivery.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Manager – Service Delivery

Current

Metronet Inc.

Sep 2022 - Present (4 years)

Lead end-to-end service delivery projects for enterprise clients, managing transitions from onboarding to steady-state operations. Act as the primary bridge between engineering, cloud operations, and customers, ensuring SLA compliance and operational reliability.

Project Management Service Delivery SLA Management Root Cause Analysis ITIL Cloud Operations BPO Executive Reporting