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Patrick Heagney

@patrickheagney

International Relations graduate whose Orangutan Information Centre research examined economically sustainable harvesting practices.

Australia

Message

At the Orangutan Information Centre, I collaborated with university students on research and a professional report about economically sustainable harvesting practices. The internship gave me experience in a sustainability-focused NGO and exposure to environmental policy and conservation.

I also participated in professional visits to the Australian Embassy Jakarta, Centre for International Forestry Research and World Agroforestry, WWF Indonesia, and the Foreign Policy Community of Indonesia. My Bachelor of International Studies (International Relations) at Deakin University included study in environmental politics and intercultural communication.

Experience

Work history, roles, and key accomplishments

Current

Team Member

Current

Liquorland North Brighton

May 2023 - Present (3 years 5 months)

Deliver exceptional customer service in a fast-paced retail environment, providing tailored product recommendations and operating POS systems. Collaborate effectively within large retail teams and perform efficiently during peak trading periods.

Customer Service POS Operation Cash Handling Upselling Teamwork Communication Skills

Intern

Orangutan Information Centre

Jan 2025 - Feb 2025 (1 month)

Completed an international internship with a sustainability-focused NGO, collaborating with a team to research and produce a report on economically sustainable harvesting practices. Participated in professional visits to key international and diplomatic organizations.

Research Cross Cultural Communication Global Awareness Sustainability Environmental Policy

Labourer/Retail Assistant

Choices Flooring Ballarat

Jan 2016 - Dec 2022 (6 years 11 months)

Supported showroom and storeroom maintenance, assisted with sales of flooring products, and worked on commercial and residential job sites. Managed customer enquiries and supported supplier coordination.

Customer Service Sales Stock Management Safety Procedures Communication Skills

Team Member

BWS Lucas

Jan 2021 - Jan 2022 (1 year)

Provided high-quality customer service by assisting with product selection and offering knowledgeable recommendations. Worked across multiple store locations and performed effectively in high-volume retail environments.

Customer Service Problem Solving Adaptability Teamwork Stock Handling

Work Experience

Multiplex Construction Management

Jun 2018 - Jun 2018 (0 months)

Supported site managers with administrative tasks and observed site supervision activities during construction of the Monash University theatre project. Assisted with rectification tasks and liaised with trades on site.

Administrative Support Site Supervision Communication Skills Project Documentation

Education

Degrees, certifications, and relevant coursework

Deakin University

Bachelor of International Studies, International Relations

Completed a Bachelor of International Studies with a focus on International Relations, including units in environmental politics, intercultural communication, and international internship.