PCPatrick Chege
@patrickchege
Results-oriented professional with expertise in client relationship management.
KenyaWhat I'm looking for
I am a results-oriented professional with extensive experience in client relationship management, team leadership, and operational excellence. My career has been marked by a proven ability to improve workflows, drive client retention, and deliver exceptional customer experiences in high-pressure environments. I excel at leveraging data analysis and communication tools to streamline operations and exceed client expectations.
Throughout my career in the hospitality industry, I have consistently demonstrated my commitment to excellence. As a Captain Waiter at 7 Ribs Restaurant in Saudi Arabia, I was honored with the Employee of the Year award in 2023 for my exemplary customer service. My leadership skills were further showcased as I supervised junior staff and implemented training programs that enhanced service delivery. My academic background, including an MBA in Financial Management, complements my practical experience, equipping me with the analytical skills necessary for effective decision-making.
Experience
Work history, roles, and key accomplishments
Captain Waiter
7 Ribs Restaurant
May 2023 - May 2024 (11 months)
As a shift leader, I provided exemplary customer service, leading to the Employee of the Year 2023 award. I improved the restaurant's Google reviews from 4.3 to 4.6 and successfully handled guest complaints, turning them into regular clientele while supervising junior staff.
Waiter
7 Ribs Restaurant
May 2022 - Apr 2023 (11 months)
Provided exceptional customer service and consistently achieved high sales through upselling. Managed time effectively during peak hours to ensure guest satisfaction and participated in training for customer service.
Assistant Manager
Rongai Rumba House Ltd
Feb 2021 - May 2022 (1 year 3 months)
Managed hiring and training of staff, ordered inventory, and ensured compliance with health and safety regulations. Promoted the club through upselling and resolved client disputes while supervising cash flow.
Accountant
Rongai Rumba House Ltd
Sep 2018 - Mar 2020 (1 year 6 months)
Prepared budgets and financial statements using MS Excel, ensured compliance with statutory requirements, and developed a credit management system that reduced accounts receivables by 45%.
Education
Degrees, certifications, and relevant coursework
Dongbei University of Finance and Economics
MBA, Financial Management
2015 - 2019
Grade: Graduated 3rd top student
Graduated as the 3rd top student with a focus on Financial Management, gaining extensive knowledge in financial principles and practices.
KUKenyatta University
Bachelor of Commerce, Finance
2011 - 2015
Grade: Second Class Division, Upper Class
Completed a Bachelor of Commerce with a specialization in Finance, achieving a Second Class Division, Upper Class.
Manyala Secondary School
Kenya Certificate for Secondary School, Secondary Education
2008 - 2008
Grade: B plain grade
Achieved the Kenya Certificate for Secondary School with a B plain grade, demonstrating a solid foundation in secondary education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Patrick?
You can contact Patrick and 90k+ other talented remote workers on Himalayas.
Message PatrickFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
