Patricia wanyoike
@patriciawanyoike1
Customer-focused support specialist skilled in SaaS troubleshooting, CRM, and client retention.
KenyaWhat I'm looking for
I am a customer-focused professional with over three years of client-facing and remote technical support experience, focused on delivering accurate, proactive support that improves user adoption and retention.
I have guided non-technical users through complex SaaS platforms, managed high-volume communications across email and digital channels, and created knowledge-base documentation that reduced repeat inquiries.
My strengths include Microsoft Dynamics 365, compliance-focused documentation processing, and autonomous remote workâensuring confidentiality, productivity, and consistent quality in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Freelance
Jan 2025 - Present (1 year)
Provide remote bookkeeping and administrative support as primary email contact, creating user-friendly guides and maintaining CRM records to ensure zero missed requests and high client retention.
Accounts Assistant
Ebrahimjee Mutai Advisory LLP
Apr 2024 - Dec 2025 (1 year 8 months)
Served as day-to-day client contact, resolved inquiries via email and phone, investigated concerns with hands-on troubleshooting, and processed compliance documentation with high accuracy.
Virtual Assistant
Smart Mini Mart
Jun 2024 - Dec 2024 (6 months)
Provided part-time remote support handling inquiries via email and text, developed internal support documentation that reduced repeat inquiries, and managed priorities autonomously while ensuring data privacy.
Accounts Assistant
Russell Bedford Alexander & Associates LLP
Jan 2023 - Mar 2024 (1 year 2 months)
Managed high-volume client communications, built rapport to improve client satisfaction, and prepared concise reports to inform stakeholder decisions.
Education
Degrees, certifications, and relevant coursework
KUKCA University
Bachelor of Commerce, Accounting
Pursuing a Bachelor of Commerce in Accounting with coursework focused on accounting principles and financial reporting.
ALX Africa
Certificate in Virtual Assistance, Virtual Assistance
Completed a Certificate in Virtual Assistance focusing on remote support, documentation, and client communication in September 2024.
Royals Business School
Certified Public Accountant (CPA), Accounting
Completed Certified Public Accountant (CPA) Parts I, II, and III, covering core accounting and auditing competencies by December 2023.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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