Mariana Carvalho

I'm responsible for ATM logistics back-office operations at Heading Recursos Humanos - SIBS, working closely with banking institutions and handling processes that require rigour, confidentiality, and attention to detail.

I use SAP, Outlook, and Excel to manage logistics operations. I create daily service-planning documents to optimise equipment searches and confirm that each service is in order.

Previously, I processed laboratory orders and invoicing at Germano de Sousa Group, supporting accurate inventory through effective documentation management. At Kimipharma, I supported recruitment, application analysis, order processing, document management, and invoice processing.

My earlier back-office work at Worten and EDP strengthened my customer management, complaint handling, process management, and fraud-analysis experience across gas and electricity services. I also hold a degree in Human Resources Management and want to continue building my career in this field.