patricia higenyi

As a Homelessness Officer, I provide high-quality housing options services to relieve homelessness, assess accommodation needs, and manage complex cases in compliance with housing legislation. My role involves client support, crisis management, and multi-agency collaboration to ensure effective service delivery.

Led the consular team in Uganda, managing crisis responses and complex cases involving vulnerable British Nationals. Developed business continuity plans and improved consular services while engaging with stakeholders for effective crisis management.

Provided effective consular assistance to British Nationals, focusing on vulnerable individuals. Managed emergency passport applications, facilitated travel documents, and coordinated with local authorities to ensure comprehensive support.

Conducted financial needs assessments and promoted banking products to meet customer needs. Managed customer onboarding and cross-selling initiatives, enhancing customer satisfaction and driving revenue growth.

Facilitated the migration of customers to digital banking channels, monitored online transactions, and managed reputational risks on social media. Provided performance reports and feedback to enhance service delivery.

Ensured compliance with regulatory standards by profiling and updating customer information. Verified client identities and maintained accurate records to safeguard against fraud.

Currently enrolled in a Micro Masters program in International Law, focusing on legal principles and frameworks that govern international relations.

Completed a certificate in Business Analytics in Data-Driven Decision Making, enhancing skills in data analysis and decision-making processes.

Completed a Bachelor of Arts in Business Administration, focusing on various aspects of business management, including finance, marketing, and organizational behavior.