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Patricia Amos

@patriciaamos

Account Manager at The Brand Caravan managing client accounts from onboarding through campaign evaluation and coordinating executive operations.

South Africa

Message

What I'm looking for

I’m looking for global remote roles where I can contribute my client service, account management, and administrative operations experience.

At The Brand Caravan, I manage client accounts from onboarding through post-campaign evaluation, serving as the primary point of contact for project briefs, brand guidelines, and SLAs.

I also oversee administrative workflows, executive calendars, travel arrangements, and remote team scheduling. My work includes resolving client escalations and coordinating vendor relationships and delivery timelines.

At Zinto, I managed the MTN account and supported account growth through targeted upselling, brand activations, and campaign delivery. I coordinated event execution and logistics, and recruited and managed cross-functional field teams.

Earlier, in Operational Projects & Freelance work, I handled client requests and administrative queries, provided French and English language support, and maintained customer data and CRM records. I’m open to global remote roles.

Experience

Work history, roles, and key accomplishments

Current

Account Manager & Executive Administrator

Current

The Brand Caravan

Jan 2024 - Present (2 years 10 months)

Direct key client accounts from onboarding through post-campaign evaluation, ensuring adherence to project briefs and SLAs. Oversee administrative workflows, executive calendar management, and vendor relations.

Account Management CRM SLA Management Executive Calendar Management Vendor Management Document Control Invoicing Microsoft Office 365

Senior Event Manager & MTN Account Manager

Zinto Marketing

Oct 2018 - Sep 2024 (5 years 11 months)

Cultivated strategic relationships with enterprise account stakeholders, including MTN, expanding account size through upselling and brand activations. Coordinated end-to-end event execution and managed cross-functional teams of up to 30 staff.

Account Management Upselling Event Management Logistics Team Leadership Budget Administration Reporting Stakeholder Management

Client Service Representative & Administrative Coordinator

Operational Projects & Freelance

Jan 2016 - Sep 2018 (2 years 8 months)

Responded to high volumes of client requests and support tickets across telephone and email channels. Provided bilingual French and English support for international client correspondence and document translation.

client support Bilingual Communication CRM Data Management Document Translation