Open to opportunities

Fatima Fakude

@fatimafakude

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Strategically driven account manager with a focus on client satisfaction.

South Africa

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What I'm looking for

I am looking for a role that values innovation and client relationships, offering opportunities for growth and collaboration.

I am a dedicated Account Management with a strong background in account management and logistics planning. My experience includes optimizing inbound and outbound logistics operations, ensuring timely deliveries, and reducing transportation costs. I have successfully implemented inventory management practices that maintain optimal order fulfillment rates, contributing to overall operational efficiency.

Throughout my career, I have developed and maintained strong client relationships, resulting in increased account retention and satisfaction. My ability to analyze logistics data has allowed me to identify cost reduction opportunities and process improvements. I am passionate about delivering exceptional results and continuously seek innovative solutions to enhance service delivery and client experience.

Experience

Work history, roles, and key accomplishments

Logistics Coordinator

Candice Berman Fine Art Gallery

Jul 2024 - Aug 2024 (1 month)

Coordinated and optimized inbound and outbound logistics operations, ensuring on-time delivery and reduced transportation costs. Implemented effective inventory management practices and managed relationships with carriers and vendors to enhance operational efficiency.

Logistics Inventory Management Data Analysis Process Improvement Supply Chain Management Contract Management Client Relationship Management

Account Manager

Artist Admin

Oct 2023 - Jul 2024 (9 months)

Developed and maintained strong client relationships, resulting in a 15% increase in account retention. Collaborated with cross-functional teams to deliver customized solutions and led strategic negotiations with clients.

Client Relationship Management Negotiation CRM Systems Retention Cross Functional Collaboration Business Development Performance Analysis Proposal Development Presentation Skills

Account Executive

Abnormal Marketing Group

Jul 2022 - Sep 2022 (2 months)

Managed key client accounts and collaborated with sales and marketing teams to identify new business opportunities. Developed strategic account plans and ensured timely delivery of services.

Account Management Market Analysis Strategic Planning Team Collaboration Proposal Development Service Delivery Client Engagement Performance Monitoring Business Strategy

Co-Owner

Sankara Digital

Sep 2019 - Aug 2022 (2 years 11 months)

Led strategic planning and operations, enhancing business growth and client satisfaction. Implemented innovative marketing strategies and managed financial oversight.

Business Development Strategic Planning Marketing Strategy Financial Management Client Relationship Management Operations Management Team Leadership Data Analysis Service Delivery

Account Manager

Machine_

Dec 2021 - Apr 2022 (4 months)

Managed and developed client accounts, fostering strong relationships and ensuring client satisfaction. Identified opportunities for account growth and led negotiations for contract renewals.

Account Management Negotiation Market Trends Cross Functional Collaboration Client Engagement Strategic Planning Customer Satisfaction

Account Manager

Stock Market Companion, Inc.

Jul 2019 - Aug 2019 (1 month)

Managed key client accounts to increase customer satisfaction and revenue. Led the delivery of custom marketing solutions tailored to client needs.

Client Management Revenue Data Analysis Cross Functional Collaboration Client Engagement Performance Reviews Custom Solutions Account Planning

Account Executive

Retroviral Digital Communications

Oct 2018 - Jul 2019 (9 months)

Analyzed client needs and presented innovative solutions to drive business growth. Managed a portfolio of high-value client accounts and negotiated contracts.

Business Growth Account Management Contract Negotiation Market Trends Strategic Planning Performance Optimization

Junior Project Manager

NET MEDIA PLANET LIMITED

Jul 2018 - Oct 2018 (3 months)

Managed project timelines and deliverables, assisting in developing project plans and schedules. Coordinated communication between stakeholders and project team members.

Project Management Project Planning Cross Functional Collaboration Status Reporting Team Coordination Process Improvement

Junior Copywriter

Samsung South Africa

Jan 2018 - Oct 2018 (9 months)

Conducted market research to tailor copy to consumer trends and supported senior team members in conceptualizing multimedia advertising strategies.

Market Research Copywriting Advertising Strategy Digital Marketing Content Development Brand Strategy Campaign Tracking Team Collaboration Creative Writing

Copywriter and Strategist

Modern Times

Sep 2017 - Dec 2017 (3 months)

Collaborated with teams to develop creative marketing strategies and managed brand communication strategies to support sales objectives.

Creative Strategy Brand Communications Market Research Content Strategy Sales Support Team Collaboration Campaign Management Data Analytics Marketing Strategy

Education

Degrees, certifications, and relevant coursework

Vega School of Branding

Honors, Brand Management

2020 - 2021

Pursued an Honors in Brand Management, enhancing skills in strategic brand development and management, with a focus on market analysis and consumer behavior.

Vega School of Branding

Bachelor of Arts, Creative Brand Communication

2015 - 2019

Completed a BA in Creative Brand Communication with a specialization in Digital Copywriting, focusing on developing effective communication strategies and creative content for brands.