PAPascu Andreea-Georgiana
@pascuandreeageorgian
Resource Planner with extensive experience in client service and operations.
RomaniaWhat I'm looking for
As a dedicated Resource Planner at Ascensos, I have honed my skills in coordinating work activities and resolving conflicts across multiple projects. With over four years of experience in client service and call center environments, I excel in analyzing and forecasting resource requirements, ensuring that operations run smoothly and efficiently. My role involves close collaboration with operations managers to maintain optimal resource utilization and lead client meetings to discuss future workloads.
Previously, I served as a Real Time Analyst, where I developed a strong capability to evaluate large datasets and communicate insights effectively to management teams. My experience also includes providing first-class customer service as a Customer Care Specialist, where I ensured that all customer interactions were handled professionally and promptly. I am passionate about exceeding expectations and making informed business decisions that drive success.
Experience
Work history, roles, and key accomplishments
Real Time Analyst
Ascensos
Apr 2021 - Aug 2023 (2 years 4 months)
In my role as a Real Time Analyst, I evaluate large data sets, communicate findings to management, and adjust staffing according to business needs. I also monitor schedules and establish process automations.
Resource Planner
Ascensos
Dec 2022 - Present (2 years 6 months)
As a Resource Planner, I coordinate work activities across multiple projects, ensuring resource sufficiency and resolving conflicts. I create and maintain resource utilization reports and lead client meetings to forecast future workloads.
Customer Care Specialist
Ascensos
Sep 2020 - May 2021 (8 months)
As a Customer Care Specialist, I provided first-class customer service through various channels, ensuring professional communication and maintaining high-quality standards in customer interactions.
Operational Planning Resource Assistant
Schlumberger
Jul 2019 - Dec 2019 (5 months)
In this role, I analyzed order reports, managed the movement of oil rig equipment, and communicated with engineering teams to prioritize critical items, addressing demand/supply imbalances.
Operations Agent
Teleperformance
Jan 2018 - Mar 2019 (1 year 2 months)
As an Operations Agent, I provided OTA support and tech troubleshooting for mobile customers, advised on optimal solutions, and supported training for new employees.
Education
Degrees, certifications, and relevant coursework
Colegiul Economic Hermes
High School Diploma, Tourism and Public Catering
2011 - 2015
Studied various aspects of tourism and public catering, focusing on economic principles and practices relevant to the industry.
Availability
Location
RomaniaAuthorized to work in
Job categories
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