Open to opportunities

Pascale El Hayek

@pascaleelhayek

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I streamline HR, operations, payroll, and customer service across retail, hospitality, and digital businesses.

Lebanon

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What I'm looking for

I'm looking for a role where I can manage HR and business operations, improve payroll and compliance processes, support customers, and apply digital and AI tools to make daily work more efficient.

I've managed HR, operations, finance, and customer-facing work for Hayek Catering, Pick N'Roll, Qunsa Co, Playville, and United Petroleum Company. My work includes recruitment, payroll, CNSS documentation, inventory, financial accounts, invoicing, store closing, and daily business administration.

I've also managed Shopify e-commerce systems and social media across Facebook, Instagram, and Google, while building an AI-powered assistant concept for HR operations and Lebanese CNSS calculations. I bring multilingual communication, structured archiving, legal transcription, and strong Microsoft Office skills to keep teams and customer operations running smoothly.

Experience

Work history, roles, and key accomplishments

Store Operations Lead

United Petroleum Company

Jan 2025 - Jul 2025 (6 months)

Independently handled all daily store operations including sales, cashiering, and end-of-day closing. Managed stock arrangement and inventory tracking to ensure smooth daily workflow.

Sales Cashiering Inventory Management Customer Service

Accountant

Playville

Jul 2023 - Sep 2024 (1 year 2 months)

Responsible for financial accounting tasks and maintaining accurate records.

Financial Accounting Record keeping

Operations & HR Manager

Pick N'Roll

Nov 2023 - Jun 2024 (7 months)

Managed day-to-day operations including finance, administration, and business development. Administered HR responsibilities including payroll, attendance, and recruitment.

Operations Management HR Administration Payroll Recruitment Financial Management Data Entry

Assistant Manager & Social Media Manager

Qunsa Co

Mar 2022 - Nov 2023 (1 year 8 months)

Managed online systems and e-commerce platforms using Shopify. Directed social media presence across Facebook, Instagram, and Google.

Shopify Social Media Management Customer Support

Human Resources & Operations Coordinator

Hayek Catering

Dec 2009 - May 2020 (10 years 5 months)

Managed end-to-end HR duties including recruitment, salary planning, and performance management. Handled legal documentation and controlled stock accuracy.

Recruitment Payroll Performance Management Employee Relations Legal Documentation Inventory Control Customer Service