At Wise Payments, I built India’s KYC operations from scratch, including eight specialist teams, and lead a global team of 170+ across India, Malaysia, Japan, and Singapore. I oversee KYC lifecycle governance across multiple regulatory licences and partnered with Legal, Compliance, and Product on jurisdiction-specific onboarding and deactivation frameworks.
At Amazon Worldwide Consumers, I directed global risk and investigation programs and led the Repeat Abuse project, using risk scoring and behavioral analytics to reduce repeat offender activity and improve fraud detection accuracy. I also oversaw AML operations, including UAR and SAR filings, and sanctions screening across regions.
At Amazon Web Services, I owned global deployment of Just Walk Out Tech and CSOS device upgrades, including UAT, testing, and rollout. I helped replace 1,000+ legacy systems across regions with zero production downtime, and DMAIC and Lean improvements reduced defects by 35% and improved productivity by 17%.
Earlier, at Sulekha.com, I led digital transformation across app and web platforms, delivering 20% faster turnaround on digital lead conversions. At HSBC, I led digital banking and contact centre migration programs, and as a Complaints, Risk & Investigation Analyst, helped reduce escalations by 30% and improve CSAT by 12%.
