Parth Sharma

I’m a customer-focused Customer Service Associate with more than a year of experience resolving customer issues efficiently while maintaining high satisfaction. I’m comfortable working in fast-paced environments and communicating clearly to get to accurate answers quickly.

In my current role as a Customer Service Advocate, I provide inbound phone support for UnitedHealthcare members. I assist with benefits, claims, eligibility, billing, and account inquiries—while ensuring timely, accurate resolution and maintaining HIPAA compliance through proper documentation in Maestro and internal healthcare systems.

Previously, as a Customer Service Representative at Amazon, I handled customer support via chat, email, and phone. I resolved inquiries related to orders, returns, refunds, account issues, and delivery concerns, balancing speed with accuracy while collaborating with team leads and peers to share best practices.

I take pride in cross-team collaboration and accurate data entry/record-keeping, and I enjoy supporting onboarding by helping new hires with call flows, systems, and processes. My goal is simple: deliver dependable customer support that’s both effective and compliant.