At UnitedHealth Group (UHC), I support customers with medical and prescription claims and prior-authorization questions. I explain process requirements and guide customers through next steps.
I handle sensitive customer information carefully and follow applicable privacy and compliance procedures, including HIPAA/PHI awareness.
At Amazon, I assisted customers with order, delivery, refund, and return enquiries. I reviewed order information in Amazon support systems and communicated policies and resolutions.
Across healthcare and e-commerce voice support, I use active listening and de-escalation to address customer concerns and support first-contact resolution.
