Parth Gaur
@parthgaur
I improve digital commerce workflows and customer experiences through business systems analysis.
IndiaWhat I'm looking for
I've supported enterprise operations, digital commerce, and customer-facing workflows across Cognizant, Genpact, and Iris Software, with eight years of experience in ERP, CMS platforms, and SLA-driven production environments.
At Iris Software, I gathered requirements and enabled deployment of around 10 no-code CMS micro-sites daily. I used Google Analytics to reduce customer-journey friction and managed incidents in JIRA, helping achieve approximately 95% SLA adherence across enterprise platforms.
At Cognizant, I mapped business processes for Oracle JD Edwards EnterpriseOne Sales & Distribution and supported Sales, Purchase, and Inventory modules. I helped enable automated sales-order creation, smooth order-to-cash execution, and approximately 99% system uptime.
I'm interested in customer-facing solution consulting, customer experience, and e-commerce work supporting US and EU clients. I bring a UX-driven approach to tailored workflows, root-cause analysis, stakeholder consulting, and scalable revenue systems.
Experience
Work history, roles, and key accomplishments
Content Strategy & Campaign Execution
Freelance Engagement
Jul 2024 - Sep 2025 (1 year 2 months)
Spearheaded end-to-end content curation and multi-channel campaign execution for a regional FMCG brand, aligning messaging with customer experience and brand positioning. Leveraged AI-powered tools to optimize content workflows and drive measurable sales uplift.
Business Systems Consultant
Iris Softwar
Aug 2021 - Apr 2024 (2 years 8 months)
Conducted requirements gathering and enabled deployment of micro-sites using no-code CMS platforms. Optimized website performance and customer journey using Google Analytics, and led incident troubleshooting and defect management via JIRA.
Business Systems Analyst
Iris Software
Aug 2021 - Apr 2024 (2 years 8 months)
Conducted requirements gathering and enabled deployment of ~20 micro-sites monthly using no-code CMS, optimizing website performance and customer journey via Google Analytics. Led incident troubleshooting and defect management via JIRA, ensuring ~95% SLA adherence.
Diagnosed and resolved production incidents in barcode licensing workflows, performing API failure analysis and collaborating with engineering teams. Enhanced sales reporting accuracy by identifying data inconsistencies and re-engineering issue categorization frameworks.
Led business process analysis and functional mapping for Oracle JD Edwards EnterpriseOne 9.1 (Sales & Distribution), supporting custom modules. Resolved critical functional issues across SO, PO, and Inventory workflows, ensuring smooth O2C cycle execution and ~99% system uptime.
Education
Degrees, certifications, and relevant coursework
Narsee Monjee Institute of Management Studies
Post Graduate Diploma in Management, Marketing
Pursued a Post Graduate Diploma in Management with a specialization in Marketing.
Kurukshetra University
Bachelor of Technology, Computer Science
Earned a Bachelor of Technology degree in Computer Science.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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