Parth Gaur
@parthgaur
I improve digital commerce workflows and customer experiences through business systems analysis.
IndiaWhat I'm looking for
I've supported enterprise operations, digital commerce, and customer-facing workflows across Cognizant, Genpact, and Iris Software, with eight years of experience in ERP, CMS platforms, and SLA-driven production environments.
At Iris Software, I gathered requirements and enabled deployment of around 10 no-code CMS micro-sites daily. I used Google Analytics to reduce customer-journey friction and managed incidents in JIRA, helping achieve approximately 95% SLA adherence across enterprise platforms.
At Cognizant, I mapped business processes for Oracle JD Edwards EnterpriseOne Sales & Distribution and supported Sales, Purchase, and Inventory modules. I helped enable automated sales-order creation, smooth order-to-cash execution, and approximately 99% system uptime.
I'm interested in customer-facing solution consulting, customer experience, and e-commerce work supporting US and EU clients. I bring a UX-driven approach to tailored workflows, root-cause analysis, stakeholder consulting, and scalable revenue systems.
Experience
Work history, roles, and key accomplishments
Content Strategy & Campaign Execution
Freelance Engagement
Jul 2024 - Sep 2025 (1 year 2 months)
Spearheaded end-to-end content curation and multi-channel campaign execution for a regional FMCG brand, aligning messaging with customer experience and brand positioning. Leveraged AI-powered tools to optimize content workflows and drive measurable sales uplift.
Business Systems Consultant
Iris Softwar
Aug 2021 - Apr 2024 (2 years 8 months)
Conducted requirements gathering and enabled deployment of micro-sites using no-code CMS platforms. Optimized website performance and customer journey using Google Analytics, and led incident troubleshooting and defect management via JIRA.
Diagnosed and resolved production incidents in barcode licensing workflows, performing API failure analysis and collaborating with engineering teams. Enhanced sales reporting accuracy by identifying data inconsistencies and re-engineering issue categorization frameworks.
Led business process analysis and functional mapping for Oracle JD Edwards EnterpriseOne 9.1 (Sales & Distribution), supporting custom modules. Resolved critical functional issues across SO, PO, and Inventory workflows, ensuring smooth O2C cycle execution and ~99% system uptime.
Education
Degrees, certifications, and relevant coursework
Narsee Monjee Institute of Management Studies
Post Graduate Diploma in Management, Marketing
Pursued a Post Graduate Diploma in Management with a specialization in Marketing.
Kurukshetra University
Bachelor of Technology, Computer Science
Earned a Bachelor of Technology degree in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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