At TATA Consultancy Services, I manage end-to-end data and customer engagement operations for the SAP Experience Center. I gather and document business requirements, coordinate stakeholders, and analyze operational data to support reporting and process improvements.
For PwC, I gathered business requirements and translated them into reporting and analytics solutions, including dashboards, data models, and Workday Advanced Reports. I also identified automation opportunities that reduced manual effort by 70–90%.
I supported Agile delivery by creating user stories and functional specifications, facilitating ceremonies, tracking sprint progress, and coordinating UAT and issue resolution. I used Power BI, SQL, Power Automate, and Azure Data Factory to support analytics delivery and automate reporting workflows.
At CISCO, I gathered requirements and supported workflow enhancements in ServiceNow, alongside service performance analysis and root cause investigations. Earlier, as a Process Associate at Genpact, I supported enterprise applications through data analysis, troubleshooting, and performance monitoring.
