At Highmark Health, I led requirements workshops across Stars operations, finance, and network teams, translating operational needs into requirements and user stories. This work helped cut mid-sprint changes by 30%.
I use SQL to validate claims, enrollment, and eligibility data, and create workflow maps and prototypes to support application delivery. I also coordinated UAT across releases, authoring more than 150 scenarios and tracking defects through pre-launch closure.
At HSBC Bank, I developed Power BI and Qlik Sense dashboards for finance and treasury teams. I also reengineered cost allocation across six source systems, reducing the process from six working days to under two.
