Papineni yasasvi

DevOps Engineer at Snap-on Business Solutions, responsible for development and operations tasks.

Worked as Asset Management Analyst at Epitome Technologies Ltd..

Worked as Intern at University of Cincinnati.

- Designed and implemented Employee Self-Service (ESS) functionality, optimizing workflows for efficiency and user experience.
- Created custom UI Pages in ServiceNow to enhance catalog items' visual appeal and usability.
- Managed ticket creation and escalation for unresolved and high-priority issues, ensuring timely resolution with relevant teams.
- Imported and tested data from external f

Worked as Software Engineer at HCL Technologies.

- Developed an internal portal for accessing business services using the ServiceNow Content Management Application.
- Configured MID servers on local Windows servers to enable ServiceNow integrations and Discovery Applications.
- Successfully implemented the Discovery Application to populate the CMDB and enhanced quality metrics through robust QA processes and procedures.
- Managed release a

- Provided onsite and remote support for ServiceNow asset management configuration, including troubleshooting error logs after discovering configuration items (CIs).
- Managed global IT assets (software and hardware), ensuring compliance with asset tracking procedures and standards.
- Collaborated with managers and team leaders during monthly standup calls to address operational challenges and

Completed work on cybersecurity and Linux administration technologies.
Resolved over 100 difficulty tickets and delivered several features.
Assisted in the QA of ServiceNow applications, ensuring adherence to customer requirements.
Contributed to the analysis, design, and documentation phases of customer software.
Supported Agile workflows, ensuring QA processes aligned with sprint goals.

Master of Science: Information Technology | Track: Machine Learning, Cyber Security & Administration
Developed advanced technical skills in Java programming, cyber security protocols, and IT administration. Gained comprehensive knowledge in securing digital environments and managing complex IT systems, preparing for a robust career in the technology sector.

My Bachelor’s provided me with a solid foundation in electronics, communication systems,
and engineering principles, preparing me for a career in the field. Key coursework included analog and digital communication, microprocessors, and electronic circuits, enhancing my analytical and problem-solving skills.

Pursued a Master of Science in Information Technology with a focus on Machine Learning, Cyber Security, and Administration. Developed advanced technical skills in Java programming, cyber security protocols, and IT administration.