Emely Urena

Responded to customer inquiries via phone, email, chat, or in-person, providing assistance with product or service-related questions and troubleshooting. Documented customer interactions, ensured issues were resolved to satisfaction, and escalated complex issues to appropriate departments.

Reviewed and analyzed financial statements, credit reports, and other relevant documentation to assess client creditworthiness. Performed credit risk analysis, prepared detailed credit reports, and monitored existing customer accounts for financial distress.

Responsible for oversight and processing to assure accurate billing and collections for the region. Processed billing, managed authorizations, collected service delivery data, and verified eligibility to obtain payer service approvals.

Managed and maintained patient schedules, preparing treatment rooms by setting up necessary equipment and instruments for procedures. Took and developed dental x-rays, maintained patient records, and informed patients of post-operative instructions.

Filled and dispensed prescription medication, maintaining accurate patient records and medication profiles. Managed inventory of medications and answered customer inquiries regarding medication usage and potential side effects.

Grade: 3.7

Achieved an Associate's Degree with a GPA of 3.7. Developed strong organizational and communication skills, along with problem-solving and critical thinking abilities.

Grade: 3.8 / 4.0

Completed a Dental Assistant Certification program, achieving a GPA of 3.8/4.0. Gained expertise in dental assisting procedures and patient care.