PEpaola elias
@paolaelias
Experienced professional administrator with a focus on customer support.
Dominican RepublicWhat I'm looking for
I am an experienced professional administrator with over 10 years in customer support, project management, and food consultation services. My journey has been marked by a commitment to excellence and continuous improvement, particularly in the hotel business sector. Currently, I am integrating my tech aptitude into my career, enhancing my ability to contribute to business development.
Throughout my career, I have successfully managed various projects, from developing hotel business models to providing food service consulting for renowned establishments across the Dominican Republic. My role as an owner of Santiago Backpackers & Guesthouse has honed my skills in project management, marketing, and customer service, allowing me to create memorable experiences for guests while ensuring operational efficiency.
My educational background in Hotel Management and Food & Beverages Management, combined with certifications in UX Design and Sustainable Development, reflects my dedication to lifelong learning and adaptability in a rapidly changing industry. I am passionate about leveraging my skills to drive success in the hospitality sector.
Experience
Work history, roles, and key accomplishments
Administrator
El Kaoba Hotel and Residence
Jan 2023 - Present (2 years 5 months)
Currently involved in building up the hotel business model and operations, focusing on administration and food service consulting. Responsible for improving overall business development.
Administrator
El Kaoba Hotel and Residence
Jan 2023 - Present (2 years 5 months)
Currently involved in building up the hotel business model and operations, focusing on customer support and project management development.
Owner
Santiago Backpackers & Guesthouse
Jun 2017 - Present (8 years)
Managed all aspects of the guesthouse including staff management, social media, marketing, and operations while developing the menu and enhancing customer experience.
Administration/Food Consultant
El Kaoba Hotel and Residence
Jan 2022 - Present (3 years 5 months)
Currently involved in building the hotel business model and operations while providing food service consulting. Focused on improving customer support and project management.
Owner
Santiago Backpackers & Guesthouse
Jun 2017 - Present (8 years)
Managed all aspects of the guesthouse including staff management, social media, website, marketing, and accounting. Developed menus and utilized SEO and Google Analytics for online presence.
Owner
Picanha Rodizio Grill
Nov 2011 - Aug 2013 (1 year 9 months)
Structured and designed a new restaurant from the ground up, managing administrative tasks and culinary operations.
Event Planning and Catering Coordinator
Nexus Tours
Dec 2014 - Feb 2016 (1 year 2 months)
Coordinated events and catering services, managed budgeting and costing, and assisted in supervising a sales representative group.
Event Planning and Catering Coordinator
Nexus Tours
Dec 2014 - Feb 2016 (1 year 2 months)
Coordinated events and catering services, assisted in budgeting and costing, and supervised a group of sales representatives for tour operators.
Owner
Picanha Rodizio Grill
Nov 2011 - Aug 2013 (1 year 9 months)
Structured and designed a new restaurant from the ground up, focusing on administrative management and culinary creativity.
Assistant Coordinator
Team Event
Jan 2009 - Jan 2010 (1 year)
Assisted in interior design and event planning, demonstrating motivation and a strong ability to learn quickly.
Event Coordinator Assistant
Team Event
Jan 2009 - Jan 2010 (1 year)
Assisted in interior design and event planning, demonstrating strong organizational and motivational skills.
Team Event Coordinator Assistant
Various
Jan 2009 - Jan 2010 (1 year)
Assisted in interior design and event planning, demonstrating strong organizational skills and a motivated approach to teamwork.
Education
Degrees, certifications, and relevant coursework
CBCalifornia State University, Long Beach
Online Course, UX Design
2022 -
Completed an online course in UX Design - Design Thinking: UX and Advanced Topics.
WUWageningen University
Online Course, Sustainable Development
2019 - 2020
Completed an online course on Sustainable Urban Development.
NCNiagara College
Certificate, English Language
2020 - 2020
Completed an Advanced English Program.
WUWageningen University
Online Course, Food Security
2019 - 2019
Completed an online course on Sustainable Food Security: The Value of System Thinking.
NCNiagara College
Advanced English Program, English Language
2020 -
Completed an Advanced English Program.
Pontificia Catolica Madre y Maestra
Bachelor of Hotel Management and Food & Beverage Management, Hotel Management
2004 - 2008
Bachelor of Hotel Management and Food & Beverage Management.
Pontificia Catolica Madre y Maestra
Bachelor of Hotel Management, Hotel Management
2004 - 2008
Bachelor of Hotel Management and Food & Beverage Management.
Pontifica Universidad Catolica Madre y Maestra
Architecture, Architecture
2001 - 2004
Completed 3 years of study in Architecture.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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