Paola Cabello
@paolacabello
Data Entry Specialist skilled in accurate medical claims processing and customer-focused support in remote, high-volume settings.
United StatesWhat I'm looking for
I’m a Data Entry Specialist who delivers accurate, efficient work in fast-paced environments—especially when it comes to processing medical, dental, and vision claims.
At UnitedHealth Group, I processed and maintained records for over 50 patient appointments daily while adhering to HIPAA guidelines. I flagged inconsistencies, collaborated with the billing department to correct 200+ entries, and conducted regular audits on claims data to achieve a 99.8% error-free record keeping rate.
Before that, I strengthened my customer support foundation as a Customer Support Specialist at Tovala. I provided real-time live chat support, responded to customer inquiries via email, and educated customers on features, benefits, and best practices for using Tovala’s service.
I also built hands-on experience as a Customer Service Representative with Verizon Wireless, delivering phone, chat, and email support for billing inquiries, technical support, and service plans. I accurately documented customer interactions in internal systems, and completed an externship as a Medical Administrative Assistant with Hands-on Training & Knowledge on ICD10 Book.
Experience
Work history, roles, and key accomplishments
Processed Medical, Dental, and Vision claims accurately and efficiently while adhering to HIPAA guidelines. Managed records for 50+ patient appointments daily, flagged inconsistencies, corrected 200+ entries with billing, and maintained 99.8% error-free claim record keeping.
Provided real-time live chat support and resolved product/service issues on the spot. Handled email inquiries with timely, accurate communication and educated customers on features, benefits, and best practices for using Tovala.
Medical Administrative Assistant
Baldwin Park Adult & Community Education
Aug 2022 - Jul 2023 (11 months)
Completed an externship with hands-on training related to medical administration and ICD-10 knowledge. Built practical familiarity with medical administrative workflows through structured training.
Delivered customer support via phone, chat, and email for billing inquiries, technical support, and service plan questions. Guided customers through account changes, plan upgrades, and promotional offerings, while accurately documenting interactions and service steps in internal systems to support issue resolution.
Education
Degrees, certifications, and relevant coursework
Baldwin Park Adult & Community Education
Externship, Medical Administration
2022 - 2023
Activities and societies: Hands-on training focused on ICD-10 book knowledge during externship.
Completed an externship with hands-on training as a Medical Administrative Assistant, with knowledge using the ICD-10 book.
Availability
Location
United StatesAuthorized to work in
Job categories
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